Kohl'sReviews of kohls.com

I ordered a megachef juicer. I am very happy with it. It works well and is easy to use.

Don’t ever ever ever shop at Kohls online. If you incorrectly click the wrong order YOU CANNOT CANCEL IT IMMEDIATELY! You cannot cancel it at all and they expect you to pay for return shipping (and your initial shipping)’or STAND IN A LINE WRAPPED AROUND THE BUILDING WITH 2 people processing returns. Their ridiculous excuse that because it’s computerized that it’s processed immediately and can’t be cancelled. Well AMAZON can do it. Everyone let’s u cancel orders that haven’t been shipped yet. And then Kohls lies about the great customer service you will receive when you return an item. DON’T SHOP AT KOHLS BECAUSE YOU BASICALLY CAN’T RETURN ANYTHING.

Michelle, the Cashier, knew her items, was efficient, pleasant, & helpful. I went in to make an Amazon Return (another very nice, helpful employee). Then I spent $218!!! I am 83 and so excited that I made a big dent in my Christmas list and really Saved $$$$$ today. Going back tomorrow!! I hope to see Michelle again. She took the time to explain different questions I had. OverAll 10+++.

It Started Out Well On November 18, 2021 When I Ordered 3 Dolls For My Great Nieces. I RECEIVED AN EMAIL ON NOVEMBER 19TH THAT THE ORDER WAS READY FOR SHIPPING TO THE KOHLS STORE IN JACKSONVILLE, NORTH CAROLINA. *I Received An Email (WHICH I STILL HAVE) That Said The Order Was Delivered To The Store ON November 23rd!!!* ON NOVEMBER 25th, I Found Out The Order Was Never Delivered And Kohls Said I Cancelled It WHICH I Did Not; KOHLS ALSO SAID THEY DIDN'T HAVE A VALID EMAIL ADDRESS ON ME WHEN I INFORMED THEM OF THE DAY AND TIME AND ORDER NUMBER OF THE EMAIL THAT SAID IT HAD BEEN DELIVERED; I WAS TOLD IT NEVER WAS DELIVERED AND THE EMAIL WAS IN ERROR!!!! ON NOVEMBER 28TH, After ONE DOLL CHANGE AND ONE SUBSTITUTE FOR A DOLL, I DID A NEW ORDER WITH A LIVE PERSON ON THE PHONE WITH ONE DOLL GOING DIRECTLY TO THE ADDRESS AND 2 ITEMS TO THE STORE FOR PICK UP. THE DATE FOR THE 2ND NEW ORDER WAS DECEMBER 2-6 FOR ARRIVAL. THE DOLL MAILED TO MY NIECE'S ADDRESS ARRIVED TIMELY BY NOVEMBER 30TH. BUT THEN I WAS TOLD THE FIRST OLD ORDER WAS REPROCESSED ALONG WITH THE SECOND NEW ORDER TO THE KOHLS IN NORTH CAROLINA MEANING 4 DOLLS AND 1 TOY WOULD ARRIVE AND I WOULD BE BILLED AGAIN FOR THE 1ST ORDER WHICH WAS CANCELLED AND THEN REPROCESSED AND AGAIN TOLD KOHL'S HAD NO EMAIL ADDRESS WHICH IS UNTRUE. ****I HAVE BEEN A KOHLS CARD *****MVP MEMBER SINCE 2011!!!. I GET MULTIPLE EMAILS DAILY FROM KOHLS. SINCE DECEMBER 2ND, I HAVE BEEN CALLING KOHLS ABOUT THE SECOND ORDER!!!! FINALLY, FIRST ORDER WAS REMOVED AND NOT SENT; HOWEVER THE LAST TWO ITEMS OF THE 2ND ORDER WERE SUPPOSED TO BE DELIVERED OR AN EMAIL BY TODAY DECEMBER 6TH. NO EMAIL. CALLED NO ETA ON DELIVERY. FRUSTRATED, I ORDERED DOLL AND TOY FROM AMAZON PRIME DELIVERY!!!! CANCELED KOHLS 2ND ORDER: I WAS TOLD I COULDN'T CANCEL IT BECAUSE IT WAS SHIPPED!!!! I HAD CALLED EARLIER AT 4:20PM AND WAS TOLD THERE WAS NO ESTIMATED ARRIVAL INFORMATION!!!! FINALLY TOLD REFUND TO ACCOUNT WILL TAKE 7 DAYS. ********DO NOT ORDER ON LINE!!!! SHOP IN STORE FOR CLOTHES, JEWELRY. THE LEFT HAND DOES NOT KNOW WHAT THE RIGHT HAND IS DOING REGARDING ON LINE ORDERS ESPECIALLY TOYS!!!!! FOR MY LITTLE GREAT NIECES. FRUSTRATING FRUSTRATING FRUSTRATING; TALK TO A SUPERVISOR WHICH I DID NOT DO. CRAZINESS!!!! MULTIPLE PHONE CALLS, MULTIPLE DAYS. SEVERAL ON NOVEMBER 28TH AT LEAST 3 OR 4 BECAUSE ORDER CHANGES HAD TO BE CHANGED SEVERAL TIMES BECAUSE SOME TOYS COULDN'T BE PICKED UP AT THE NORTH CAROLINA KOHLS!!!! HAD CONVERSATION ID NUMBERS - CRAZINESS.

There shipping is the worst. You can't get on there tracking and when you do it says the same thing. Was due on the 6th now they say another 6 days just ridiculous

My package never arrived... FedEx appears to have left it outside my locked building on a Friday night. It seems to have been stolen. Then Khol's made me sign up to freeshipping.com to get a 10$ rebate, and you have to wait 3 weeks, still no rebate returned. Instead they fraudulently tried to charge my credit card 16$ for a subscription I never agreed to... My credit card company also recognized it as fraud. Buyer beware/.

Kohl's online order takes forever long to received it.

Worst customer service ever. The representatives kept transferring me to unmanned numbers. Did I receive a call back from either number where I left messages? NO! And when I wrote to Kohl's, I also didn't receive an email response. I will never shop from Kohl's again.