Kohl'sReviews of kohls.com

it is very bad

NEVER order online from Kohl's. They shipped me the obvious wrong product, absorbed the return but I had to pay postage. I won't step foot in a store given my horrible experience.

Service was not good

There are some people posing as customers at the Sephora perfumes department and assisting unsuspecting customers to select the best perfumes to buy then when you take take it upfront to pay for it, it shows in the receipt that the perfumes has been scanned & paid for, but when you check your entire shopping it is no where to be found only to realize that you purchased a perfume for that person who was pretending to assist you to purchase it. It is very unfortunate for such kind of behavior to be happening in this day and age.

I ordered 4 sets of chair pads for my outdoor furniture and I only received 3 sets. Upon accessing the "Chat" button I was informed they would place the order for another set and I would not received it for 7 to 12 days, This was not acceptable to me as I have company coming, KOHL'S could care less, they would not expedite shipping to me and would not give me any compensation in anyway. UNACCEPTABLE and I am a MVC Customer which means I spend a couple of thousand dollars a year there or online, well I will not be doing that in the near future I will take my business elsewhere because apparently I am not valued as a customer by KOHL'S,

I will no longer be placing any orders with Kohl’s. I will also be canceling my credit card. I ordered a perfume. It was delivered today. Destroyed packaging, destroyed box and used perfume.

They advertised a clearance price on Kohls. The price didn’t change no matter what color I chose. I look for bargains all the time and am aware they often it’s just one color but the price displayed changes depending on what color you choose. This wasn’t happening no matter what color I chose. It said clearance for $28 But in the cart it was around $80. I tried talking to them, no luck. The chat person asked me for the sku and I went to find it, (I told the person I was looking)came back a very short time later, like a minute, all I did was copy the actual title, and it already said they were disconnecting due to lack of response. I got them in time but they disconnected me anyway after they did not like my insistence that this is illegal. I called with no help there either. So I went to post a review. STRANGELY when I tried to leave a one star review (twice) it would not submit it and I just got that forever loading thing. Suspicious, I tried one more time, with screen recording on, for the third time to leave a one star review. Same thing happened, so I then tried to leave a Five Star review and explained in the comment that this was a fake review because of what I suspected. A you believe it? The five stars review went right through! lol. I’ve contacted their corporate to let them know I was reporting then to the FTC for deceptive pricing as well as review suppression.

I ordered about $100 of clothing online. It somehow got lost in shipping and trying to get Kohls to refund me for an order they clearly see never arrived has been a battle. So far many calls, round and round and still no refund. Never ordering online from them again.