Kohl'sReviews of kohls.com

Kohl’s Deceptive Algebra used when applying “special” discounts AND Kohl’s Cash in a single purchase transaction As a Kohl’s credit cardholder, for well over 20 years, I was extremely frustrated (6/20/2026) after attempting to use the 2 day 40% off discount along with my Kohl’s cash ($67.99) AND even more so, after speaking with Kohl’s rude Customer Service representative AND her supervisor; the ‘representative’ rudely interrupted me and stated, “I’m trying to explain our policy”; her supervisor repeatedly declared “That’s our policy.” After receiving an email regarding a 2-day 40% off promotion, I excitedly selected discount applicable items in an attempt to redeem my Kohl’s cash before it expired, since I have unintentionally failed to redeem Kohl’s cash before the expiration date numerous times over the more than 20 years I’ve been a Kohl’s cardholder. My cart total was $69.93 prior to applying the 40% discount and $67.99 Kohl’s Cash; after applying, my cart total was $29.13 I assumed there was an error with the system, so I placed my call to Kohl’s Customer Service number. I find this “policy” deceptive and unfair…especially since the company proudly announces that you can earn the Kohl’s cash (KC) on purchases but not how you can spend it/that the window for spending the KC seems to close sooner. I have been a loyal Kohl’s customer for years and observed numerous changes such as: length of time for returns; coupon eligible items; brands available; and brands/items available in-store vs on-line as well as quality of customer service.

Dont buy from here, wrong part, advertise online as genuine parts, but if they don't fit and you have to open the bag to see if they fit , they won't accept the return total scam.

I spend a lot of money at Kohl's but I swear they always have what I want and at a fair price. Recently they went the wrong shoes and they made it right without question and waived shipping. I like kohls!!

Yet another horrible return experience at kohls. I habe only shopped there 3x, all online, and all req'ing returns for oddly fitting items direct from kohls or wring size via what my mother later discovered was a 3rd party seller. Tired of various sites now incl other sellers! If I wanted to buy from an independent storefront I would use ebay not kohls. Trying to return the item was incredibly frustrating. After waiting in a lengthy line, the young male sales assoc could not find the order using the order/shipping form, nor any other info I supplied. Insisted he needed the email, which I didnt have as it was purchased by my 80 yo mother. I refused to leave saying I am rarely nearby and live a fair distance...to which he suggested I go to a closer store. Does he not think I wpuldnt have do e so if there was a closer loc??? Finally a mgr handled it, expressing her own disdain for the marketplace orders. Yet another reason to never shop with kohls in the future

It is really sad that it takes almost a whole week for your order to ship. They another whole week to get it. So you have 2 wait almost 2 weeks to get you order that seems a really long time and with the 100's of stores they have they can't ship it all sooner??????? Guess this is why I stopped buying from them years ago. :-(

A customer of Kohls for many years = profits for Kohls. In May, I called customer to ask for a return label and was told flat out must be 100.00 purchase; this was 97.00. Explained that the nearest store was 50+ miles away. Didn’t matter. So I mailed it back to them for 12.00. Shame on Kohls for treating their customers as disposable!

THE ABSOLUTELY WORST COMPANY ON EARTH!!!! THE RUDEST REPRESENTATIVES ANYWHERE!!! WHEN I TRIED TO GAIN ACCESS TO MY ACCOUNT, I WAS TOLD THAT I SHOULD CALL BACK IN A FEW DAYS SO TECH SUPPORT COULD HELP ME!! WHEN YOU ASK TO SPEAK TO A SUPERVISOR, THEY SIMPLY ACT LIKE YOU ARE NOT ON THE LINE AND HANGUP!!! WORST CUSTOMER SERVICE ON EARTH!!! THEN I WAS TOLD I WOULD BE CALLED BACK!!! THAT NEVER HAPPENED!!! I HAVE BEEN WORKING ON THIS FOR 4 DAYS!!! I HAVE NEVER BEEN LIED TO AS MANY TIMES AS THEIR REPS HAVE DONE FOR 4 DAYS!!! SAVE THE GRIEF, CLOSE YOUR ACCOUNT AND USE ANYONE ELSE!!!! THEY CAN NEVER BE TRUSTED!!!!!!!!!

I have ordered and really liked items I have ordered at Kohls. However, their return process is horrible and complicated. I called to see what I had to do to return a pair of jeans capris that were too big because the instructions on the invoice were confusing. You have to put whatever it is in a box, not the bag it came in. I was told to take the label off the invoice and drop it off at the post office. The only label there was was one with a UPC code on it and some dates. I specifically ask if that was what I was supposed to put on the box and was told yes. I dropped it off at the post office and they returned it the next day to my home stating that I had to pay postage. I called customer service again and told them what happened and and said the first person I talked to never told me I had to pay anything. I was told by the second person that yes indeed I had to put the label on the box and take it to the post office and pay postage because they only give you free postage for returns if you buy over $100. I went to the post office again to pay the postage and was told the label has no identification as to where the box needs to go. Call 3, I told this representative that I was told that the barcode was all they needed even though I’ve never seen a return label that looked like that before. Now I was told that I have to take the address to the post office on my third trip there and tell them to make a label and this representative gave me the address it needs to go to. I wrote the address she gave me on the box along with my return address and took a third trip to the post office. I had to pay almost $13 to return a pair of $20 capris. I will never buy any clothes from them again or anything that I even think has a chance of needing returned. This was horrible.