Kohl'sReviews of kohls.com

This store in the North East Columbia has really gone from bad to unbelievable. My wife and I walked into the store and were met by strong odor fragrances that made her nauseous. The jewelry section is absolutely a disaster, I must give them a one because they didn’t have what we want, but at least they admitted they were low on birthstone items.

The customer service is very bad when I try to pay or give a payment. This lady was very rude and ignored me5/29

Highway theft. Purchase towels totaling $27.88.. At store because I didn't have my card with me, they looked it up for the balance. Casher stated amount due $30.67, paid it.. Found out store don't know exact amount from Citibank, therefore charge %10 more..From which they don't refund you, they keep it as a credit for 4 month unless you call em and request a refund in then they Mail it to you... If you don't use it for request refund, They keep it.. Sound like Fraud to me. If the consumer doesn't realize it, 10% is stolen from them.. Corruption, scam, dishonest.

The app is fine but the website itself on desktop REFUSES to load anything 99% of the time. Infuriating for customers trying to spend money at their store. They should invest in a better experience for their online shoppers. Using the app isn't always convenient. Highly unsatisfied this has been going on for years and something they ignore or refuse to address.

Great store. Yeah I know their sale prices are generally the same as a discount store but with my Kohls card I save more and get kohls cash. I definitely buy most of my Xmas presents here. The local store employees are so friendly and helpful. It doesn’t matter if it’s a kohls or an Amazon return they are great. Always professional

I bought 4 pairs New Balance sneakers Kohl's online- gift for friend, not sure about the size. One pair fit well ; kept those and returned the other 3 pairs for refund to my Wells Fargo Visa . One month later, I've received credit for only one pair, not three. I opened a dispute with my bank claiming, justifiably, they owe me for 2 more pairs of sneakers. It's a good thing I kept the Fed Ex shipping receipt with the tracking # , because Kohl's denied my dispute claim and refused to issue the credit I'm due. WORST STORE ON EARTH !! HORRIBLE CUSTOMER SERVICE !! I called them today ( Kohl's online CS ). Guess what - sure enough, I gave them the tracking # and she acknowledged receipt of the sneakers. Duh .. she said she doesn,'t know why I got a refund for only one pair. Said she doesn't know what happened with the other 2 pairs. DO NOT BUY FROM Kohl's. If you must, then be prepared for days, weeks and months of aggravation if, God forbid, you return something. I hope they go bankrupt !! They deserve it !!

Don't even bother shopping online! I placed an order back on 7 May, label created on 8 May with a delivery date of 12-15 May....and it has NOT been picked up by USPS. They said they would request replacements instead of truly trying to figure out what went wrong. I had to tell them 3 different times I wanted a full refund. Don't waste your time or money on this overpriced Walmart. You want some really good quality? Go check out TrueClassic! TrueClassic might be a little more expensive, but they are spot on their deliveries and their quality is very good.

While I was employed with Kohl’s I did not recognize what was stated on their website. The position I applied for was a part time position and I had already discussed my schedule and availability in the beginning of the onboarding process in which the lady who was doing my onboarding listened and scheduled me for the appropriate times. Later on another lady got added on to my scheduling. She started adding full time shifts to my schedule that I could not change so I told her in person that I cannot work these times and I asked if I could change my schedule then she told me that I have to pick this job or my other job. She also told me that I was causing “schedule conflict” and that I will be terminated soon trying to put the blame on me. They were very quick to terminate me may I add. I assume that you cannot have another job while working at Kohl’s. I also want to point out what they state on their website which is that they are an “empathetic” company now this statement is what rubs me the wrong way. As an actual deep empath I do not believe that they practice empathy like how they state on their website which makes me have trust issues with jobs I apply for in the future. One of my coworkers was very hostile with me on my first day and nobody stepped in or helped me. They also made me stay almost 2 more hours after my scheduled time and they were just going to keep adding on tasks if I hadn’t left immediately. I would like to say that this is one of the most toxic work environments I’ve been around I felt like I was being singled out while everybody else was working together. During inventory I was told to go fold the clothes and wasn’t taught how to do inventory with the rest of the group. I wish this place luck and hope it stands for a little while longer if it does.