Kohl'sReviews of kohls.com

Customer Service director should be fired, doesn't empower or educate support personnel to resolve order problems with their likely outsourced systems. Even supervisors can only suggest making the online order again, while unable to send a simple verification text to my phone. When ordering 15 different items and sizes reordering is a huge waste of customer's time, inconsiderate and incompetent management.

Never shipped orders and customer service is a joke, based somewhere overseas and cannot speak English. so much so that anything beyond a fixed response, the responses border on gibberish

Literally just got the wrong dirt devil FOR THE SECOND TIME!! There are no words!

I had a wonderful experience working at Kohls in Fond du Lac from November 9- December 31. I would love to be a part time employee! JM

I paid $50 for shirts and when I exchanged with receipt I was only credited 37. That is downright stealing from the consumer.

If I could rate this store at a zero I would. I went into the store in Missouri City, Texas. The item that I was looking for had a price on it. I inquired about it. The associate stated that oh no this is not right, a customer must have put it here. I said that I know a customer could not have moved this big box and no one saw them. I also asked the associate that said that she was the manager on duty. Where should this item be, because I've walked the entire store and this is only place that I've found them to be? She stated oh no this is the place for this item but it needs to be on the other end. We went back and forth about the item and price. So finally I asked her to have the district manager call me. Finally, after about two weeks a lady called saying that she was from corporate. She still was no help. So I won't be shopping at this store. This is not the first time I've had to deal with items being mispriced in this store and afterwards deal with a headache. The store is not worth it. I took my business somewhere else. Corporate is no help at all they are a major big joke. I will be closing out my credit card from them as well. I don't need to deal with this type of store. Employees are rude and I guess unhappy. Unhappy Ex-customer

I ordered a bunch of items on Kohls.com on Black Friday 11-24-2023 and rec'd an email the following day (11-25-2023) that they were packed and shipped. 2 weeks later the tracking info told me it was awaiting carrier pickup. Called Kohls.com on 12-13-2023 and was told the items were not in stock. I was then only refunded a portion of the money I paid and after 7 more calls and 4 chats- I finally was able to get the rest of my money refunded today (12-27-2023). Terrible experience and will NEVER shop at this place again

I had ordered 13 pr of Christmas pajamas before blk friday on face book kohls they were cheap but I thought since it was kohls I would be safe they sent me a message that said they were delivered and I couldn't find them anywhere I do have a ring camera nothing on there I also looked up tracking number with usps it said the tracking number had created a label but not yet recieved now everyday I get an email from someone named Dora that said they were delivered it was a small pkg polarized sunglasses I told her 13 pr of adult pjs is not a small pkg then after that she wants me to except 10%because they gave packing fees and shipping now everyday she says we will give you 20% 3rd day 25% etc I'm done it's not fair I had to spend more money to get gifts last minute and more money I don't have not fair