Kohl'sReviews of kohls.com

Do not buy from them this store is scammers online it’s been almost a month still not got all my order and keeps getting lost by shipping got usps tracking. But my 1st order came by mail was only half of my order it’s been almost a month now fighting getting the rest shipping keeps losing it and I’m getting nothing but. Run around from customer service.. do not order from Kohl’s

I purchased 21 pairs of Lauren Conrad matching pajamas for my family. Pros: they are soft and cute. Cons: many of the seams and tags were sewn on the wrong side of the garment. The sizing is inconsistent and often ran on the short side.

Kohls Has Gone Way Down. I ordered two separate orders online. The first order was for 3, 2-piece outfits for my infant grandson. When I received the order, one of the outfits only had the pants. The plastic bag the outfit was supposed to be in was opened and missing the flannel top that matched the pants. I contacted Kohls ASAP and they did send a new outfit. The second order was for 3 necklaces. They were for my 3 daughters for an early Christmas celebration. The day before the celebration I opened the order and realized there was only ONE necklace ($225 price for each before any discounts btw). I was heartbroken! I always get my girls something special from "momma" at Christmas and I only had one. I double-checked online and it verified that I ordered three, and was charged for 3! I called customer service immediately and the call went to an overseas call center. The connection was terrible and the gentleman who answered could only say that he would check to see if he could have the other necklaces shipped to me. Of course, it would be too late to give to them in person, but it was something at least. Then he gave me the news that there were not any left in stock. That Kohls, (in both scenarios), shipped less than what was ordered AND what was PAID FOR says a lot about their business practices. I received no notice to let me know that I was only getting a partial order, and no credit given to my payment. Obviously, wherever and whoever is filling the orders (packing, etc.) are derelict in their duties. In addition, not having a person who could understand and rectify the situation shows that Kohls is no longer a good customer service retailer. They have lost my business for good.

I ordered tan shoes for my grandson's Christmas present. I received black shoes. They resent my order with another pair of black shoes. Then had the oddasity to offer me $5 Kohl's cash. I am really disappointed with Kohls.Order number 6536466391

I ordered 11 items and received 4 I called and they said I would not be charged they even sent me a email but they are charging me for all of it. I wrote a review stating this and they will not post it because it against there policy to tell the truth. This was Christmas presents that I never received. They are thieves.

I placed 1 order this morning. I received an email confirmation for 1 order. However, my bank account was charged twice. When I called Kohls customer service, I asked for a supervisor because the rep kept insisting that she couldn't resolve my problem. The supervisor claimed to be a manager, also told me that he couldn't help me because he stated that I had placed 2 orders and they had both been shipped already. I asked him to contact the carrier to retrieve one of the shipments. He said that he couldn't do that. He said that I could call UPS to stop the delivery. I called UPS and they said that Kohls is the one who can cancel the shipment because they are the sender. So now Kohls (USA customer service) is closed and the Philippines customer service has a longer than usual call volume so I can't get through. I sent an email to Kohls relations dept. Hopefully, they'll respond.

this company is a fraud!! I recently spent alot of money on product for a kohls cash and had seen my kohls cash has been going down in balance everyday with me not using any of it. I called and after being on the phone for a combined 5 hours and talking to at least 15 different people, i was told someone had been using my kohls cash in different states. When asking to be reimbursed for it, they told me they cant reimburse the kohls cash because the amount was high. It doesnt matter the amount since I had earned the kohls cash in the first place! they refused to give me my kohls cash back that had been stolen due to how bad their security system is with khols cash. all you have to do to redeem kohls cash is type in a phone number and its easily accessible. This is a poorly operated company with very bad customer service. Arthur (TKA1MIF) and Lucy (supervisor, TKA1FJY) thinks that this is the right way to treat a customer who spends hard earned money with their company!! Completely ridiculous.

Came into store to purchase items for my wife and was accosted by three police officers telling me lost prevention assumed I was going to steal was questioned and told not to steal very embarrassed and disturbed. Please if you are black please careful at location hwy 100 in West Allis Wisconsin.And disregard the one star I stand behind this review 100 %.