Koala HealthReviews of koala.health

Reliable resource, approved by my ver, quick delivery.

The kindest customer care team I’ve ever encountered. I am grateful for Koala!

A year and a half ago I got a prescription for my elderly dog, she since has passed away. I have another elderly dog that has kidney disease and I needed to get an anti nausea medication to help her keep her food down . I was told by Koala that they have to have a written script for this so I went to my vet. I got the written script. Meanwhile the medication was in my cart with a 30% off coupon waiting for me to get that script mailed to them. I mailed it to Koala, then they call me and tell me I have already had one of their promotions I don’t qualify, it’s for first time customers customers, I tried to explain to them that it was a year and a half ago and it was for a different dog and that I really needed the break because I have a lot of vet bills They said sorry we can’t help you. Now I don’t have the medication and have to start over. It’s more important for Koala to make money than to help people with their pet needs, I would not suggest this company. It’s all about profit. The customer service team is rude and not empathetic. If they would have told me this in the beginning, it would have saved time and now I’m scrambling to find the medication elsewhere affordable. It’s $16 a pill. Thank you Koala for being such a caring company

Koala always provides exceptional service and friendly interactions with Koala staff. Thank you

Great people. Hi Joree!

Koala was very simple and easy to use! The packaging was aesthetically appealing and thoughtful. Archie loves his Koala bandana that was included.

Great customer service, fast shipping once RX was verified.

I discovered Koala Health after my Vet partnered with them for pharmacy. My older pup, Violet, is newly on expensive heart medication and finding ways to get the best price possible is now a mission. On my initial order with Koala, I received a nice discount for 90 days of chewable tablets. I easily placed the order, and was pleasantly surprised when they called to ensure that I received a full 90 day prescription. They were friendly, knowledgeable and seemingly wanted to help me get the most bang for my buck. The package arrived quickly and when it did, it had a cute little bandana in it with Koala's on it for Violet to support along with a little welcome note. Anyone who has fur babies that treat them like little humans in fur coats knows how much a little card with your pups name on it means! While I am only one prescription in with Koala, my first experience was exceptional.