Koala HealthReviews of koala.health

I know I got a good price at first but most of the cans that were in the shipment were dented. Even the cans in the middle were deeply dented, so I feel like the reason I got such a good deal was so they could put dented cans in my order. Also, every time I get an order through koala, the order is delayed because the manufacturer was out at the time (?) Actually, now I’m paying regular price since the initial order was delivered so I’m a little upset about all of the dented cans. I may cancel my recurring order.

I received prescription quickly . Thank you

When first placing the medication order at the direction of our vet, the order was never "approved" and took a week to process. Our cat is dealing with severe symptoms, so a weeklong waiting period was not ideal. We had to call our vet to get it moving. Then, the existing order that was supposed to be canceled was not promptly canceled and I had to email Koala and ask for a confirmation of cancellation. I am still waiting for a refund of $56.08.

Koala Health has been the best for me and my dog. I live in a very rural area and if I needed a refill on my dog’s medication I would usually have to make a separate trip just for that. The vet clinic had shorter hours and it was difficult to hurry from work and try to make it before the clinic closed. Koala takes care of that plus the price of her medication is much much lower.

This company is amazing when it comes to quick delivery and customer satisfaction. Our order came with a hand written note and a cute scarf for our kitty that we appreciate so much! Amazing company and employees!!

I'd love to be able to edit my subscriptions myself, instead of waiting on a response. Prices don't feel as competitive as they could be. Would love a rewards program or incentive to continue auto ship. It feels like I'm being charged more when there are discount sale that aren't auto applied and sales through other companies in general.

Great first experience. It was easy to place the order and the medication was packaged nicely. Receiving a bandana and a hand written note, welcoming my dog and me to the Koala family was a sweet surprise.

On time deliveries. Excellent customer service.