Koala HealthKoala Health is a pet health company focused on simplifying the healthcare experience for pet parents. We make it easy to shop for your pet's medications and health related products on our e-commerce website and we dispense and ship those products right to your doorstep. Please ask about our custom Pouch Packaging!
Koala Health (koala.health) has 136 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Slickpothead
DO NOT ORDER from this company. Horrible company took a month to even send the order and got confirmation of prescription first day! Mistake after mistake and then said won't send the order unless buy additional product do not want or need and said no and sent it and charged me anyways just now! Scam crap company should be locked up!
Tim B.
If you order anything from this company you will be automatically enrolled in auto-renewal for that product. This of course is at the bottom of the last page, I think it is page 16. It is a total scam. I did not want auto-renewal and sure enough I just got a bill for shipment of meds I have no use for. Do not order from this company. This verbiage is what is at the very bottom of the page. Buyers beware "Please note that any order placed through our website will automatically subscribe to an auto-refill subscription unless we are contacted directly to opt out."
Mary R.
DO NOT ORDER from this company. My order was shipped to the wrong address and they take no responsibility in this matter, rude CS and hung up on me. Offered no solutions and they said I was on auto ship and I never signed up for that service and asked to cancel.
Benny R.
I email them on Friday and here we are Tuesday and I have not heard from them, once again I tried to create an account but the stupid system would not let me, I tried placing an order all was fine until checkout then it just stopped working give me a break, no way to run a company.
Melissa
Can't cancel subscriptions online Delivery the first time was great. Then afterwards I went to check if it auto-enrolled in a subscription - couldn't see anything online. Then today (6 months later) I get an email that my new order was processing - apparently the website does not show you if you have an active subscription and you have to call or email to ask about it/cancel To be fair the customer service line connected me pretty quickly to a human and they cancelled my subscription/order without issues. But it felt very misleading to not have it show on the website in the first place, they are apparently 'working on it'
Jane
They lost my first prescription. I had to get another orginal from the vet. Then they changed the price of my item IN THE CART by $50. They said I ordered the wrong one (no I didn't). Then it sat in Packing for 2 weeks. Now it says it's shipped (after I complained) but still not at USPS. NEVER AGAIN! It's been a month now since I placed order.
customerMark R.
My vet has “ partnered” with this pharmacy I placed an order for Rx worm meds for my cat Koala received the scrip and it was 9 days between their receipt and delivery of the med. this is NOT acceptable. If I need non critical meds ( flea treatment etc.)! I may use this pharmacy , but any critical meds (antibiotics, pain meds etc.) will be ordered elsewhere. My vet is obviously in a profit sharing “partnership” with this outfit and should be ashamed
Dulcie J.
Scam. They will automatically enroll you in their auto ship on your first purchase without telling you through some fine print details and then won’t refund the medications you don’t even want because they’re “prescription”
