Koala HealthReviews of koala.health

Do not do business with these people. Huge disappointment. They promise then don't deliver. They don't care about your animals. We have a cat teetering on death. They didn't give a damn.

This place took forever to send us my dog’s medication. They made up something about how the vet’s directions weren’t clear. I called the vet who read off what they’d included in usage directions and I don’t know how much clearer they could’ve made it. Customer service is AWFUL. The phone lines go to voicemail saying the place is closed long before their closing hours, they do not respond to emails. I will never use them again and closed my account. Use Chewy. They are streets ahead in every way.

When you order they put your prescription on auto ship and do not inform you of that in any way. You will get an email informing you of the order (which you probably will not read because you did not expect anything from them). if you look on the WEB site, they have nothing that allows you to view the prescription order properties (like auto ship). Scetchy business practices. Choose someone else to do business with. You will end up paying more for unwanted orders because they will not refund your money.

Koala Customer Service is an A+ so far in my book. There was an issue with the way my vet wrote one of the prescriptions. Koala reached out right away and was very communicative with me via email and accommodating with how I wanted the prescription (fill whole rx now or do monthly autoship). Per other reviews, they may prefer you to call to cancel a subscription, but when I emailed them that my cat passed, they canceled for me. They also sent me a beautiful bouquet from a local floral shop. It was very sweet. I have had nothing but a good experience with them. They have always been kind in the mulitiple emails I've exchanged. I hope they stay around because their prices are decent too. I thought I already wrote a nice review prior to receiving the flowers, but it must have been on their website or somewhere else. Just know I felt this way prior to that.

First and last order with them. Ridiculously slow shipping, sketchy business practices, like making you call to change an autoship. Avoid avoid avoid!

The company posts pages and pages of 5 star reviews on their website which I assume they've written themselves. They do not include anything less than 5 so I'm not sure how they think it's believable. They do not have a Yelp so what does that tell you? They charged my card for a $300 med and sent it to the wrong address, not the one on file. I've called and not been able to get through and I've emailed them 4 times in one week to no avail. My dog is very uncomfortable without her meds and they simply do not care enough to respond. Now I have to go to the trouble of filing a claim with Am Ex to get my refund and get the script sent elsewhere. I would advise to not use this company if you care about the health of your pet.

They incorrectly filled out my pets script. I ordered simpatico trio, bought a 6 pack, they delivered a 6 pack. Yet the script they sent to my vet was for a pack of 12. Now I am have the hardest time getting the other 6 pack I need, since according to my vet records, they sent 12 (which they did NOT) Apparently they’re not able to send an updated/correct script to my vet? I have to jump through so many hoops to fix THEIR mistake. I have to either get a new prescription from my vet (which will cost me a consultation fee from my vet), or have my new/current pharmacy call them to get it transferred. It’s all a big mess, I would never order from here again

I am very impressed with this company. I’ve been ordering my prescriptions for my dog for a few years. Once we were out of town because of a hurricane and I asked if they could send my dogs prescription to where I was. I got it the next day. I just informed them that my dog passed away. Today we receive flowers. It’s a very caring company. And you can call them and actually talk to a person. And it is cheaper than I could get it locally. 🐶