Koala HealthReviews of koala.health

If I could put zero stars I would - Terrible service - keep not delivering orders so that you call back and then use the excuse that "did you want a subscription?" or "is the amount you ordered correct?" TERRIBLE Service. DO NOT ORDER FROM THEM. Have had order in for 30 days - no delivery yet.

I placed an order with this company on a Friday and made sure that my vet responded to their inquiries the following Monday to ensure that they had everything they needed from my end. I saw online that meds ship within a couple of days, but they never did anything with my order. Finally 10 days after my initial order they reached out to tell me that they don't even have any of the medicine that my dog needs in stock. They might be fine for some regular medications but DO NOT trust them for any emergent issues as they clearly didn't care that my dog needed her medicine.

I was taken in by the cheap prices and believed the lie that they ship medications as soon as they get the vet approval. It has been 3 days since they received the order from my vet and I was just told it will take 2-4 more business days before it ships. They don't even offer priority shipping!!

Was great at first. Then they got a dumb representative told me the vet increased the dosage. He didn’t. I was just at the vet. She didn’t know what she was talking about. She canceled the order so I went somewhere else. They got the instructions wrong.

I wish I had seen these reviews first. Placed my request on Sept 15th; vet approved on Sept 17th then nothing. I called on Friday for status update and they told me these would ship. Checked again today (Sept 23) and still nothing. I just cancelled my order today. Placed w/Costco.

I was very surprised to see a charge for my pet prescription from Koala Health on my bank account since I had not placed an order for a refill! My bank provided me their phone number and I was able to cancel the order. Not sure what is going on. Be wary!

Your delivery time is pitiful. When a customer orders a strong antibiotic it's not to just add it to his collection. It's because the pet has a serious infection which needs immediate treatment. Had I seen your very poor online reviews I certainly wouldn't have subjected my dog to another week of pain and discomfort. I'm going to find some time to learn which Massachusetts agency or Attorney General's office oversees your business and inform them of the shabby business you conduct

my puppy has to have Zycortal suspension for her health due to Addison's disease. i ordered and emailed a copy of the rx and a week later then they wanted it mailed so I mailed it. The mail and Boston sucks. They did nothing to expedite it. They whined about something not being right which doesn't make any sense because I've had other pharmacies fill it without any problem, and it still has not been sent and she has to have her shot tomorrow. I would not recommend this group to anyone. I am in line with every other review that has been written and they whine about everything in Boston such as they can't lose their license. total BS.