Ysa B.
humiliated by something I paid for and had to pay for again BY CARD
On November 17th, I took a flight from Malta to Madrid Barras and was extremely humiliated by an attendant at the Malta boarding gate. I had already paid for the luggage when I bought the ticket, but I didn't check at check-in that the luggage should have been checked in. I was only informed at boarding that I should have checked the luggage in the hold, and they charged me an EXTRA fee for a bag I had already paid to take with me. Up to that point, okay, because I acknowledge that I was wrong in wasn't paying attention, and I was asked to pay for the bag again. However, I only had the money in cash, and the attendant humiliated me, saying I wouldn't be allowed to board unless I paid the required amount EXCLUSIVELY BY CARD. I didn't have any money on my card at that moment. I filmed that irritating woman humiliating me, telling me to get a card or I'd have to travel without the bag I'd already paid for. I had 2,000 euros in cash in my hand, and she was treating me like a beggar, preventing me from paying in cash and preventing me from boarding. A completely unprepared woman! Cash is accepted everywhere in the world, but that ***** wouldn't let me board because she demanded payment BY CARD! This is a total abuse by the airline! In the end, someone in line took pity on me and used their card to pay for the bag AGAIN!