KmmaltairlinesReviews of kmmaltairlines.com

We were charged €110 at the airport for luggage that was already included in our Thomas Cook booking. KM Malta Airlines claimed the travel agent hadn’t paid their fees, even after we showed proof of payment and our booking receipt. We had no choice but to pay to board. This feels completely dishonest , we’ll be pursuing a refund and warning others to double-check before flying with them.

I travelled business class with KM Malta. First, it's impossible to login to the website to choose a seat or change your meal selection. The only number available for them is in Malta, which is useless if you are based overseas. After trying multiple channels - email, twitter (they take days to respond, if they ever respond) I managed to get a hold of someone. Ordered my special meal. Board the plane. No special meal. So now I'm stuck on a plane, without food. Nothing offered onboard as an alternative. By the time I completed my journey it had been 12 hours without food. Mistakes happen but their customer service is dreadful. We went back and forth on email for months with them asking me lots of questions. The result. No compensation. Despite the fact I paid for a service I didn't receive. Final insult is the flights were always delayed, so beware if you have another connection. Would not recommend.

Pirate Airways, scamming extra bagage payment, positively aggresive airport staff, miserable air crew, and uncomfortable seats on plane without doubt the most unprofessional airline I have ever encountered

Will never use again charged twice for baggage (paid before travel and again upon arrival as it was not on there system) unable to get a refund as yet as having to contact there customer services No leg room in seats Very budget however turned out to be expensive due to added extras

less than 1 , Beware of booking KM Malta flights as they overbook flights, change destinations and times. They overbooked my Malta/Heathrow flight and I was bumped of the flight and put in a disappointing noisy hotel with a 4.30 am pickup the next day. KM Malta also changed my Malta to Heathrow return flight to Gatwick/Malta on the return leg. If I can avoid it by taking a different airline, I will never fly KM Malta again.

Purchased an Economy Value ticket which includes a small bag and 10kg cabin bag. On the way home we suddenly had to check-in our bags which a member of staff conveniently pointed out just after the check-in desk had closed. No one had told or charged us in London Stansted on our way to Valetta. And if the airline would make it clearer during booking/check-in and it was understandable for all passengers, surely they would not have to employ a member of staff who walks around with a card machine at the gate… won’t book with them again!

A fuir absolument.. Sur le vol retour, malgré que nous avons déjà payé un bagage cabine, il voulait nous faire payer encore une fois le bagage à l’embarquement sous prétexte que le bagage doit passer en soute. Pratique qui pour moi relève du raquette.. sur le vol aller (a Paris) tout allait niquel

I've read the numerous poor reviews, many of which relate to unexpected baggage charges at check-in. However, we had nothing but a great experience. No queues at check-in either end. Staff at check-in were very polite and helpful, cabin crew were too. Aircraft were clean and seats were fine. Flights were on-time both ways. All in all, a faultless round trip to Malta from Heathrow. Maybe we were just lucky.....