kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 5, 2026

Hi, We understand why this raised serious concerns. Not being able to access the subscription page, along with not getting responses when reaching out, is understandably frustrating ,especially when it involves billing. To clarify, the account and cancellation links should always be accessible and working. If they’re not, that’s something we take seriously and needs to be addressed. You should also have full control over any subscription, and support requests should never go unanswered. This isn’t the experience we want anyone to have. If you’re open to it, please contact us at [email protected] so we can review your mom’s account directly and make sure everything is fully canceled and sorted. Mariel from KittySupps

Response from kittysuppsMay 5, 2026

Hi Grass, We understand why this was frustrating. Receiving more than you expected and feeling like the offer wasn’t clear isn’t how this should have been presented. To clarify, order quantities and any subscription details should always be clearly shown before checkout, and you should have full control over what you’re purchasing. If that didn’t come through, that’s something we take seriously. We also hear your concern about the refund request. Waiting without a response isn’t how this should be handled. This isn’t the experience we want anyone to have. If you’re open to it, please contact us at [email protected] so we can review your order and make sure everything is addressed properly. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Chaska, We understand why this was disappointing. Waiting weeks for the order and then finding that your cat wouldn’t go near the food with the supplement added is understandably frustrating, especially after trying it in hopes of helping an older cat. Cats can be very sensitive to changes in smell or taste, and while many adjust gradually, we understand that it doesn’t work for every cat. We also hear your concern around the lack of response regarding your refund request. Receiving promotional emails while trying to resolve a support issue only adds to that experience. This isn’t the experience we want anyone to have. If you’re open to it, please contact us at [email protected] so we can review your case and make sure it’s addressed properly. Mariel from KittySupps

Response from kittysuppsMay 5, 2026

Hi Nj, We understand why this is frustrating. Not receiving your order and not getting a response when you reached out isn’t how this should have been handled. To clarify, once a shipment is in transit it’s handled by the courier, but there should still be clear follow-up and communication from our side, especially when you contact support. This isn’t the experience we want anyone to have. If you’re open to it, please contact us at [email protected] so we can review your order and check what’s happening with the delivery. Mariel from KittySupps