kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 6, 2026

Hi Susie, We understand why this experience left you frustrated and disappointed. Waiting nearly a month without receiving the order, while continuing to receive delay explanations without clear progress, would understandably make you lose confidence in the process. We also hear your frustration regarding the communication around shipping delays. Customers should feel they are receiving clear and transparent updates, especially when orders are taking significantly longer than expected. We’re sorry the experience reached the point where you felt you needed to involve your bank. We still appreciate you taking the time to share your feedback and concerns. If you’d still like us to review the shipment and account details more closely, please feel free to email us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Gene, We understand why this raised concerns for you. If information displayed on the website gave you expectations that did not align with what you later found independently, we understand why that affected your trust and confidence in the company. Transparency around reviews, ratings, testimonials, and third-party platforms is important, and we appreciate you taking the time to share your observations and concerns in detail. We also understand why seeing differences between the figures displayed and the current public review information led you to question the accuracy of the presentation. Thank you for sharing your feedback and experience. Mariel from KittySupps

Response from kittysuppsMay 7, 2026

Hi Purchase Princess, We appreciate you taking the time to update your review and provide additional context about your experience. We understand why the long shipping timeframe, delayed communication, and subscription concerns left a negative impression overall. We’re glad the order was ultimately delivered and that you later found the earlier email replies, though we understand that communication landing in spam folders can still make the process feel frustrating and unclear from the customer side. We also hear your concerns regarding the product presentation, ingredient information, and shipping origin. Customers should always feel fully informed and comfortable with what they are purchasing for their pets. Regarding the subscription feature, it is intended as an optional auto-renew service for customers who want continued shipments, but we understand your feedback that this should feel clearer and more transparent during checkout. We appreciate you sharing your honest experience and detailed feedback. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Shady, We understand why this experience has been extremely frustrating. Being told to expect delivery within a much shorter timeframe, only to still not receive the order after 21 days, would understandably leave you disappointed and concerned. We also hear your frustration regarding the tracking updates. Seeing a failed delivery attempt when you were never contacted, followed by the shipment being returned, would understandably make the situation feel confusing and unresolved. Communication during shipping delays should feel clear and helpful, and we understand why repeated responses without a clear resolution only added to your frustration. We’d still appreciate the opportunity to review the shipment details more closely. Please feel free to email us at [email protected] with your order information so we can take another look from our side as well. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Patrizia, We understand why this experience raised concerns for you. If the product appearance and smell were different from what you expected based on the website description, we understand why that felt disappointing and confusing. We also hear your concerns regarding payment details and recurring shipments. Customers should always feel fully informed about account settings, stored payment methods, and future orders, with clear access to manage subscriptions at any time. Thank you for taking the time to share your experience and the steps you found helpful for managing account settings. Feedback like this is important and appreciated. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Hendrika, We understand why you’re feeling frustrated and worried after waiting six weeks without receiving the order. Getting different explanations each time you reached out would understandably make the situation feel even more confusing and unresolved. Shipping delays can sometimes happen with courier or fulfillment partners, but we understand why the lack of a clear resolution and refund outcome has damaged your confidence in the experience. We’d still appreciate the opportunity to review the shipment and account details more closely. Please feel free to email us at [email protected] with your order information so we can take another look from our side as well. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Nikki, We understand why this raised concerns for you. If information about the business, reviews, and subscription setup felt unclear or difficult to verify, we understand why that affected your trust and confidence in the company. Customers should always feel fully informed about account settings, subscriptions, and where to find support or company information when making a purchase online. We’re glad you were able to cancel the subscription quickly, though we understand why the overall experience still left a negative impression. We appreciate you taking the time to share your feedback and concerns. Mariel from KittySupps