kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 6, 2026

Hi Bev, We understand why this has been frustrating. Having trouble with your first order, missing items, and then seeing your shipment date change after pausing the subscription isn’t how this should have been handled. You should always have clear control over your subscription settings, and cancellation requests should be confirmed properly so there’s no uncertainty. We also hear your concern regarding website access and security warnings. The account and subscription pages should always be accessible and functioning correctly, and we take reports like this seriously. This isn’t the experience we want anyone to have. If you’re open to it, please contact us at [email protected] so we can review your account directly and make sure everything is fully checked and addressed. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Margie, Thank you for the feedback. We understand how frustrating it is to feel unsure whether auto-ship has been fully canceled, especially if you’re unable to access the account page easily. You should always have clear control over subscription settings, and contacting support should be straightforward and seamless. We hear your concerns on both points. Feedback like this matters, and we appreciate you taking the time to share it. If you still need help confirming your account settings, please contact us at [email protected] and we’ll take a closer look. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Lacey, We’re very sorry for your loss. Given the circumstances, we understand why this experience was especially upsetting. If you had already reached out about returning unopened product and stopping future shipments, that should have been handled with more care and clarity. Receiving another charge and shipment after that understandably added to your frustration. We also hear your concern around the lack of response to your emails. That’s not the experience we want anyone to have. This feedback is taken seriously. If you’re open to it, please contact us at [email protected] so we can review your account and make sure everything is fully addressed. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Jennifer, We understand why this was frustrating. If you expected to use the 30-day return policy and your request was refused without a clear explanation, that’s understandably disappointing. Return policies should be communicated clearly and handled consistently so there’s no confusion after purchase. This isn’t the experience we want anyone to have, and we take feedback like this seriously. If you’re open to it, please contact us at [email protected] so we can review your case more closely. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Alex, We understand why this raised serious concerns. If your cat became unwell after trying the product, stopping use and contacting your vet was absolutely the right thing to do. Your pet’s wellbeing should always come first. We also hear your frustration around the subscription and cancellation process. You should always have clear control over future shipments, and repeated requests for cancellation should not leave you without answers. To clarify, our products are not intended to harm pets, and concerns like this are taken very seriously. At the same time, we understand how this experience affected your confidence and trust. This isn’t the experience we want anyone to have. If you’re open to it, please contact us at [email protected] so we can review your account and concerns more closely. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Trish, We understand why this was disappointing. Being charged twice within a short period and then not getting a response from support isn’t how this should have been handled. We also understand your frustration around not seeing the results you hoped for with your cats. Every cat responds differently, but we know that doesn’t change your experience. This isn’t the experience we want anyone to have, and feedback like this matters. If you’re open to it, please contact us at [email protected] so we can review the charges and your account more closely. Mariel from KittySupps