kittysuppsReviews of kittysupps.com

Response from kittysuppsOct 4, 2026

Hi Clara, We’re sorry to hear about your experience. We understand your disappointment that you didn’t see the results you were hoping for, as well as your concern about being charged nearly double the original amount for an order you say you did not authorize. We also understand your frustration with the return process and the resolution you were offered by customer support. Please email [email protected] using the same email address associated with your order so our team can locate your account and review the additional charge, subscription status, previous correspondence, and return request. We sincerely apologize for the frustration and loss of trust this experience has caused. Thank you. Mariel from KittySupps

Response from kittysuppsAug 2, 2026

Hi Lynn, We're sorry to hear about your experience. We understand your concerns regarding the additional shipment. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. If you'd like us to review your account and ensure your subscription status has been properly updated, please feel free to contact us at [email protected]. We'd be happy to take another look and assist however we can. Mariel from KittySupps

Response from kittysuppsAug 1, 2026

Hi Janet, Thank you for taking the time to share your feedback. We're glad to hear you've already noticed some improvement in your older cat after using the supplement. We're sorry to hear about your experience with the second shipment and the delay in receiving the promised return label. We understand how frustrating it is when you're expecting a resolution and it doesn't arrive as quickly as anticipated. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We also understand your concerns regarding the return and refund process, and we appreciate you bringing this to our attention. Please feel free to contact us at [email protected] so we can review your account, the return label request, and your refund status in more detail. We'd be happy to assist however we can. Mariel from KittySupps

Response from kittysuppsSep 13, 2026

Hi Debbie, We’re sorry to hear about your experience. We understand how concerning it is to receive multiple shipments and nearly $300 in charges when you believed you did not have an active subscription, especially when you now have more product than you can reasonably use. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the July and August shipments and charges, and look into your previous cancellation request. We apologize for the frustration and inconvenience this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsJul 14, 2026

Hi Janet, We're sorry to hear that your order has taken longer than expected to arrive. We understand how frustrating it is to see tracking updates that appear inconsistent, especially after your shipment had already cleared customs and entered the USPS network. Shipping and courier transit times can sometimes experience delays outside of our direct control, particularly with international shipments, but we understand how this negatively affected your confidence in the overall experience. We also hear your concerns regarding the product's origin and the information you discovered while tracking your order. We appreciate you taking the time to share your feedback and understand why this has raised questions for you. If you'd still like us to review your shipment or assist with your cancellation request, please feel free to contact us at [email protected]. We'd be happy to take another look and assist however we can. Mariel from KittySupps

Response from kittysuppsJul 1, 2026

Hi Elizabeth, Thank you for taking the time to share such detailed feedback. We're glad to hear that KittySupps Taurine has made such a positive difference for your cats, and we're truly sorry that your experience with our customer support has overshadowed the benefits you've seen from the product. We understand how frustrating it must have been to experience repeated delays and receive similar responses while trying to resolve an ongoing subscription issue. We also recognize how concerning it is when your cats depend on the product and you were left waiting after being told a replacement would be sent. We sincerely regret the inconvenience and disappointment this has caused. Your feedback regarding communication, follow-through, and the overall support experience is important, and we appreciate you bringing these concerns to our attention. Please feel free to contact us at [email protected] so we can review your account and the status of your shipment once more. We'd be happy to take another look and assist however we can. Mariel from KittySupps

Response from kittysuppsJun 1, 2026

Hi Hazel, Thank you for taking the time to share your feedback. We understand why this experience has been frustrating, especially after having positive experiences with previous orders and then noticing differences in the appearance and smell of later batches. As formulations and ingredient blends may occasionally be updated or refined, some customers may notice differences in color, texture, or aroma between batches. However, we understand your concern when a product that previously worked well for your cats is no longer being accepted by them. Cats can be very sensitive to even small changes in smell and taste. We also hear your frustration regarding the lack of response after reaching out for assistance, especially after purchasing a product you currently feel unable to use. Please feel free to contact us again at [email protected] so we can review your concerns and order details more closely from our side. We appreciate your feedback and the opportunity to improve. Mariel from KittySupps

Response from kittysuppsMay 14, 2026

Hi Mary, Thank you for sharing your experience and feedback. We’re glad to hear that you may have noticed improvement with your cat’s vomiting, though we completely understand why the unexpected additional shipment and charge left you frustrated and disappointed overall. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We understand your frustration after trying to cancel the order immediately and feeling that there should have been enough time to stop the shipment before delivery. We also hear your concerns regarding the additional product and charge you did not expect. Feedback like this is important, and we appreciate you taking the time to share your honest experience. If you’d still like us to review your account or shipment details more closely, please feel free to contact us at [email protected] Mariel from KittySupps