Kitty
Shipped product again after refunding 1st order!
We have 2 cats in the house, the older is about 17-18 years old. He is usually less resistant to any changes than the younger cat. Neither cat ate for 4 days straight after I put this on their kibble. I finally tossed it, washed out their dishes and refilled their bowls and they were ravenous! Asked for a refund, it was given, but 2 weeks later they shipped the $100 order again! Auto ship was supposed to happen every 3 months (not 1) - but assumed after product was refunded the acct would be closed (or subscription at least cancelled…). But no such logic in place. Seems deceitful practice to give a refund and then ship/expect payment again 2 weeks later!
Response from kittysuppsMay 4, 2026
Hi Kitty, We understand why this felt frustrating. If your cats wouldn’t eat with it and you already went through a refund, receiving another shipment so soon after shouldn’t have happened. That’s especially true if the subscription timing didn’t match what you were told. Orders and subscriptions should always follow what’s been set, and you should have full control over that. This isn’t the experience we want anyone to have, and we take feedback like this seriously. If you’re open to it, you can reach us at [email protected] so we can review your account, check the subscription settings, and make sure everything is set correctly moving forward. Mariel from KittySupps