kittysuppsReviews of kittysupps.com

Response from kittysuppsAug 27, 2026

Hi Murphy, Sorry the extra jar went out after you were told there was no subscription, and sorry the emails went quiet. Please email [email protected] with the email on the order so we can look at those charges and get you a straight answer. Thank you, Mariel from KittySupps

Response from kittysuppsAug 14, 2026

Hi Darrel, We’re very sorry for the frustration and inconvenience this has caused. Unfortunately, we experienced an issue with our payment processor that prevented your payment from being successfully processed, despite our team’s attempts to resolve it. At this point, the easiest solution would be to simply place a new order directly through our website using your preferred payment method. We sincerely apologize that we weren’t able to resolve the original payment issue sooner and appreciate your patience throughout the process. We hope we’ll have the opportunity to serve you again and provide a much smoother experience this time. Mariel from KittySupps

Response from kittysuppsJul 25, 2026

Hi Mike, We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the product's origin and the shipping time. We'd like to clarify that KittySupps is not manufactured in China. We understand that the shipping information may have caused confusion, and we appreciate you sharing your concerns. Shipping and courier transit delays can sometimes occur outside of our direct control, and we recognize how a longer delivery time can be frustrating. We also appreciate your feedback and understand that transparency is important when choosing products for your pets. If you have any questions about your order or would like us to review your experience further, please feel free to contact us at [email protected]. We'd be happy to assist however we can. Mariel from KittySupps

Response from kittysuppsJul 1, 2026

Hi Cindy, Thank you for taking the time to share your update. We understand how disappointing it is when your cats don't enjoy the powder, especially when you're hoping it will help improve their digestive health. Cats can be very sensitive to changes in smell and taste, and we appreciate your suggestion about offering a meat-flavored option. Feedback like yours is valuable and helps us better understand what customers and their cats would like to see in the future. We also understand that it's still early, and we hope you'll begin to notice improvements over time. If you'd like, please feel free to contact us at [email protected]. We'd be happy to share some tips that may help make the supplement easier for your cats to enjoy. Mariel from KittySupps

Response from kittysuppsJul 1, 2026

Hi Julia, Thank you for sharing your experience. We're delighted to hear that your first jar had such a positive impact on your 15-year-old cat and that you noticed improvements in his energy and playfulness. We're sorry to hear about your concerns with the second jar. We understand why differences in color and scent would be concerning, especially when the previous product worked so well for your cat. While variations in color or aroma can sometimes occur due to formulation updates or ingredient refinements, we understand the importance of feeling confident about what you're giving your pet. We appreciate you bringing this to our attention. Please feel free to contact us at [email protected] so we can review the batch information for your order and provide further clarification regarding the product you received. Mariel from KittySupps

Response from kittysuppsJun 13, 2026

Hi Velvet, Thank you so much for your feedback and for your kind words about KittySupps! We're delighted to hear that your kitties are enjoying the product and that it's been working well for them. 💛 I'm very sorry to hear about the difficulties you've experienced with your subscription. I understand how frustrating it must be to continue receiving shipments when you've been trying to cancel them, especially when you already have enough product on hand. Please feel free to reach out to us at [email protected] and mention my name, **Mariel**, in your email. I'll be happy to personally review your account and help ensure your subscription status is properly checked and updated. Thank you again for bringing this to our attention, and for your support of KittySupps. Mariel from KittySupps

Response from kittysuppsJun 10, 2026

Hi Gwen, Thank you for sharing your feedback. We're happy to hear that your cats enjoy KittySupps and that you've had a positive experience with the product itself. We're sorry to hear about the frustration regarding the recurring shipments. We understand that if the product is no longer within your budget, receiving additional orders can be concerning. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments easily. Please feel free to contact us at [email protected] so we can review your account and ensure the subscription status is properly checked from our side as well. We'd be happy to assist. Mariel from KittySupps

Response from kittysuppsJun 6, 2026

Hi william, Thank you for sharing your feedback. We understand your concerns regarding both the pricing and the subscription experience. Our subscription option is intended for customers who want automatic replenishment orders and access to subscription savings, but we understand that not every customer prefers recurring deliveries. Customers should always feel fully informed and able to choose the option that best fits their needs. We appreciate you taking the time to share your honest thoughts, and feedback like this helps us better understand our customers' experiences. Mariel from KittySupps