kittysuppsReviews of kittysupps.com

Response from kittysuppsOct 22, 2026

Hi Pauline, We’re very sorry to hear about your experience. We understand how upsetting it is to have paid for an order you never received, only to see additional charges over the following two months when you did not intend to sign up for a subscription. We also understand your frustration with repeatedly being told that your concerns were escalated without receiving a clear update or resolution regarding your missing order and refund requests. Please contact [email protected] using the same email address associated with your order so our team can locate your account, review the original shipment, subsequent charges, previous correspondence, and the current status of your refund requests. We sincerely apologize for the prolonged frustration, lack of clear communication, and loss of trust this experience has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 20, 2026

Hi, We’re very sorry to hear about your experience. We understand how concerning it is to continue receiving additional bottles and charges for three consecutive months when you believed you had made a one-time purchase and had already contacted our team to stop future orders. We also understand how frustrating it must be to feel that replacing your card was the only way to prevent further charges, especially after your repeated attempts to resolve the issue. Please contact [email protected] using the same email address associated with your order so our team can locate your account, review your subscription status, previous cancellation requests, and the additional shipments and charges to determine what happened. We sincerely apologize for the continued frustration, inconvenience, and loss of trust this experience has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 20, 2026

Hi Emily, We’re sorry to hear about your experience. We understand how concerning it is to continue receiving unexpected charges after making what you believed was a one-time purchase, especially after being assured more than once that you did not have an active subscription. We also understand how frustrating it must be to see another charge this month despite your previous attempts to resolve the issue. Please contact [email protected] using the same email address associated with your order so our team can locate your account, review the previous confirmations regarding your subscription status, billing history, and most recent charge to determine what happened. We sincerely apologize for the continued frustration and loss of trust this experience has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 20, 2026

Hi Jason, We’re very sorry to hear about your experience. We understand how frustrating it is to continue being charged for two months after canceling your subscription, especially when you did not intend to receive any further orders. We also understand your concern about the $179 in outstanding refunds and how disappointing it is to still be waiting after more than a month for the first refund and nearly a month for the second. Please contact [email protected] using the same email address associated with your order so our team can locate your account, review your cancellation history, both charges, and the current status of your refund requests. We sincerely apologize for the prolonged delays, inconvenience, and frustration this situation has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 20, 2026

Hi Moore, We’re truly sorry for the loss of your cat. We understand how difficult this must already be, and we're especially sorry that you've had to deal with additional charges and unresolved concerns during such a difficult time. We understand your frustration with being charged three times after requesting cancellation, as well as the conflicting information you've received regarding returns and refunds. Having to follow up repeatedly from August through October without a clear resolution is understandably upsetting. Please contact [email protected] using the same email address associated with your order so our team can review your previous cancellation requests, all three charges, the refund discussions, and the return instructions you've been waiting for. We sincerely apologize for the prolonged frustration and additional stress this situation has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 20, 2026

Hi. We’re very sorry to hear about your experience. We understand how concerning it is to receive additional products and charges when you did not intend to sign up for a subscription. We also understand your frustration with the return process, especially after nearly a month of trying to resolve the issue and waiting 18 days for a return shipping label despite our stated 30-day return policy. Please contact [email protected] using the same email address associated with your order so our team can review your subscription status, previous correspondence, return request, and the shipping label you've been waiting for. We sincerely apologize for the delays, lack of clear communication, and inconvenience this experience has caused. Thank you

Response from kittysuppsOct 20, 2026

Hi Mary, We’re very sorry to hear about your experience. We understand how concerning it is to continue receiving orders and charges when you believe you don't have an active subscription, especially after repeatedly reaching out for assistance. We also understand your frustration with the lack of clear return instructions and the difficulty you've experienced trying to resolve these issues. Please contact [email protected] using the same email address associated with your order so our team can locate your account, review the subscription status, unexpected charges, previous correspondence, and available return options. We sincerely apologize for the frustration, inconvenience, and loss of trust this situation has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 20, 2026

Hi Nancy, We’re very sorry to hear about your experience. We understand how frustrating it is to repeatedly request cancellation over several months and still have concerns about ongoing automatic payments. We also understand how inconvenient and stressful it must be to consider replacing your credit card just to prevent further charges. Please contact [email protected] using the same email address associated with your order so our team can locate your account, review your previous cancellation requests, subscription status, and billing history, and determine why this issue has continued. We sincerely apologize for the prolonged frustration and inconvenience this has caused. Thank you, Mariel from KittySupps