kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 5, 2026

Hi Julie, We understand why this has been frustrating. Waiting that long without clear updates, especially after paying for upgraded shipping and then not getting a straight answer isn’t how this should have been handled. Once a shipment is in transit it’s handled by the courier, but this should have been followed up properly from our side, especially after you reached out multiple times. We also understand how receiving review requests while still dealing with an unresolved order only added to the experience. This isn’t the experience we want anyone to have. If you’re open to it, you can contact us at [email protected] so we can review your order and make sure everything is addressed correctly. Mariel from KittySupps

Response from kittysuppsMay 5, 2026

Hi Marg, We understand why this was frustrating. Going through that many exchanges just to get a full refund, especially when it should have been straightforward, isn’t how this should have been handled. Being offered partial refunds when you were expecting a full one, along with the back-and-forth you described, is not the experience we aim to provide. This isn’t the standard we hold ourselves to, and feedback like this matters. If you’re open to it, you can contact us at [email protected] so we can review your case more closely. Mariel from KittySupps

Response from kittysuppsMay 5, 2026

Hi Deb, We understand why this is concerning. If you asked to cancel and it wasn’t actioned, that’s not how this should have been handled. You should always have full control over your subscription. We also hear your concern about product information, that should be clear and accessible so you can feel confident in what you’re giving your pets. This isn’t the experience we want anyone to have. If you’re open to it, you can contact us at [email protected] so we can review your account and make sure everything is fully canceled and set correctly. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Elizabeth, We understand why this situation became frustrating, especially after your cats would not eat the product and additional shipments continued arriving while you were already trying to stop future orders. Our subscription option is intended to provide automatic reorders for customers who wish to continue receiving the product regularly, but we understand how upsetting it feels when the shipment timing or account settings don’t match what you expected. We also hear your frustration regarding the lack of response after sending multiple emails requesting cancellation and unsubscribing from future shipments. Customers should feel confident that these requests are being handled clearly and promptly. We’d still appreciate the opportunity to review the subscription and shipment status more closely. Please feel free to email us again at [email protected] with your order details so we can take another look from our side as well. Mariel from KittySupps

Response from kittysuppsMay 5, 2026

Hi Devi, We understand why you’re frustrated. Getting a tracking number that doesn’t work, waiting this long without receiving your order, and not being able to cancel when you requested it isn’t how this should have been handled. If an order hasn’t arrived after that amount of time, it should have been properly reviewed and resolved, not left in limbo. We also hear you on the repeated emails, that can feel frustrating when the main issue hasn’t been addressed. This isn’t the experience we want anyone to have. If you’re open to it, you can contact us at [email protected] so we can review your order and make sure everything is addressed correctly. Mariel from KittySupps

Response from kittysuppsMay 5, 2026

Hi Suzanne, We understand why this raised concerns. If your cat wouldn’t eat it and the texture or measurements weren’t clear, that’s understandably frustrating. To clarify a few points, our serving guide is based on weight ranges, and the scoop size can vary slightly depending on how it’s filled, which is why the gram measurement is provided as the more accurate reference. The texture you described is also part of the formulation, but we understand that it may not work well for every cat. We also hear your concern around labeling and subscription settings. That information should always be clear, and you should have full control over your account without any confusion. This isn’t the experience we want anyone to have, and feedback like this matters. If you’re open to it, you can contact us at [email protected] so we can review your account and make sure everything is set correctly moving forward. Mariel from KittySupps

Response from kittysuppsMay 7, 2026

Hi Daysha, We appreciate you sharing your experience and feedback. We understand why the delivery timeframe felt longer than expected, and we also hear your concerns regarding the subscription option during checkout. Our subscription feature is intended to help customers who want automatic reorders so they don’t run out of product, but we understand why you would have preferred clearer visibility and control over that selection during the ordering process. Feedback like this is important and appreciated. We’re also glad to hear that despite your concerns, your cat has been willing to eat the product. Cats can often be very sensitive to smell and taste differences, so we understand why the scent stood out to you as well. Thank you again for taking the time to share your honest experience. Mariel from KittySupps