kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 4, 2026

Hi Gillie, We understand why this was frustrating. If you requested a cancellation before the order shipped, it should have been handled properly. Being told it couldn’t be canceled and then not receiving the refund you were offered isn’t how this should have gone. Waiting weeks for the product only adds to that experience. This isn’t the standard we aim for, and we take feedback like this seriously. If you’re open to it, you can reach us at [email protected] so we can review your order and make sure everything is addressed correctly. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Saniya, We understand why this is frustrating. Paying for express shipping and still not receiving your order, along with repeated “in transit” updates, isn’t how this should have gone. Once a shipment is with the courier, it’s outside our direct control—but this should have been followed up properly from our side, especially after multiple messages and a refund request. We also hear your concern about the auto-subscription. That should always be clear and fully within your control. This isn’t the experience we want anyone to have. If you’re open to it, you can contact us at [email protected] so we can review your order and account and make sure everything is handled correctly. Mariel from KittySupps

Response from kittysuppsJan 26, 2026

Hi Brad, Thanks for reaching out. I can see we've already processed a full refund for your order, which should appear in your account within 5-7 business days depending on your bank. Regarding the subscription concern: You may have not realised you were enrolled in the subscription however, we mention it explicitly in the product page and we also send emails confirming your subscription which you can cancel as soon as possible, I apologize, we never want customers to feel misled. Regarding product effectiveness: Taurine supplementation typically requires 6-8 weeks of consistent daily use to show measurable results, as it works by gradually replenishing deficient levels. Results can vary based on your cat's individual health needs and consistency of use. Since we've already issued your refund, I hope this resolves the matter. If you have any remaining questions about your order, please feel free to reach out to our support team directly. We appreciate your feedback and take all customer concerns seriously. Kind Regards Anna from KittySupps

Response from kittysuppsMay 4, 2026

Hi Theresa, We’re very sorry to read this, and we understand how serious these concerns are. Hearing that your cat became unwell is especially worrying, stopping use was the right decision, and your pet’s wellbeing always comes first. Being charged multiple times unexpectedly is also not acceptable. You should always have full control over your orders and billing, and this should have been handled clearly from the start. This isn’t the experience we want anyone to have, and we take feedback like this seriously. If you’re open to it, you can contact us at [email protected] so we can review your account and make sure everything is fully checked and set correctly moving forward. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Amanda, We’re very sorry for your loss. We can’t imagine how difficult that must have been, and we’re sorry this situation added any extra stress. Given the circumstances you described, your request should have been handled more carefully and respectfully. Not receiving a follow-up after your response isn’t how this should have gone. This isn’t the experience we want anyone to have, and we take feedback like this seriously. If you’re open to it, please reach out to [email protected] again and reference this review so we can look into your case and make sure it’s handled properly. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Amelia, We understand why you’re frustrated. Being charged repeatedly for something you didn’t sign up for and having to ask multiple times for it to stop is not acceptable. You should have full control over any recurring orders, and your request to cancel and refund should have been handled properly the first time. This isn’t the experience we want anyone to have. Please email [email protected] so we can review your account directly and make sure everything is fully canceled and addressed. Mariel from KittySupps