kittysuppsReviews of kittysupps.com

Response from kittysuppsMar 21, 2026

Hi Stephanie, An order that never arrived, a second charge going through before the first was even resolved, and an additional product sent that you did not ask for. We completely understand why you are fed up, and we are genuinely sorry that this has been your experience with us. You should not be in a position where you have been charged twice, are waiting on a first order that never arrived, and have received something you did not want. That is too much to leave unresolved and we want to take all of it off your plate right now. Please email us at [email protected] with your order details and we will personally go through everything from the beginning. The missing order, the additional charge, the unwanted product, all of it. A real person will handle this and make sure you receive a resolution that is genuinely fair to you. We are sorry, Stephanie. You deserved so much better than this. - Mariel from KittySupps

Response from kittysuppsMar 21, 2026

Hi John, We are deeply sorry. A month and a half of waiting, responses that felt dismissive, and an experience that has left you feeling like you were not being dealt with honestly. We hear all of it and we understand why you are angry. We want to be clear: this is not the experience we want for any of our customers, and the specific details you have described here are something we take very seriously. We are not going to brush past them. Please email us directly at [email protected] with your order details and reference this review. We will make sure it goes to someone senior who will review your full case from the beginning, respond to you personally, and work toward a resolution that is genuinely fair to you. You deserved so much better than this experience, John, and we want the chance to make it right. - Mariel from KittySupps

Response from kittysuppsMar 21, 2026

Hi Anthony, Anyone who has watched their cat struggle through repeated flare-ups knows just how distressing that is, and to hear that things have basically stopped? That is such a relief to read, and we imagine an even bigger relief to live. Your cat is lucky to have someone paying such close attention to their health and wellbeing. Really glad the delivery was fast too. That is exactly how we want every order to go from start to finish. Thank you so much for trusting us and for coming back to share this. It genuinely means everything to our team. We hope your cat continues to thrive and please do keep us posted on how they get on! 🐾 - Mariel from KittySupps

Response from kittysuppsMar 21, 2026

Hi Cindy, Easy to use and a cat who actually likes it? Honestly, that combination is rarer than people think, and we are so glad it has been a smooth experience all round! Thank you for taking the time to share this. We hope your little one continues to enjoy it and that you start seeing even more great results as the weeks go on. 🐾 - Mariel from KittySupps

Response from kittysuppsMar 21, 2026

Hi Lyn, We are so sorry. A cat who would not touch his food, unexpected orders arriving, and then having to fight through your credit card company to get back money that should have been returned to you without all of that struggle. We understand completely why you would not recommend us, and we are not going to pretend otherwise. The fact that you had to go to that length to reach a resolution is something we are genuinely not okay with, and we are sorry it came to that point. You should never have been in that position. We also hear you on the refund experience. You deserved to be treated fairly and with honesty from the very first time you asked, and it is clear that did not happen. That matters to us and it is something we take seriously. We know at this point words may feel like very little, and we respect that. But if there is anything still unresolved or anything you would like to raise directly, please email us at [email protected] and we will make sure a real person handles it personally. You deserve at least that much. We are truly sorry, Lyn. - Mariel from KittySupps

Response from kittysuppsMar 21, 2026

Hi Soap, We are sorry this has been such a frustrating experience, and we hear you on all of it. A cat who simply will not eat their food with something new mixed in is genuinely disheartening, especially when you were hoping to see real benefits, and we understand how that compounds the disappointment of everything else. We also never want anyone to feel like they have nowhere to turn or that the conversation is going in circles. You deserve a straightforward, honest resolution and we want to try to provide that. Please email us directly at [email protected] with your order details and ask for your case to be reviewed at a senior level. We will go through everything from the beginning with fresh eyes and work toward something that feels genuinely fair to you. We are sorry it has come to this point. - Mariel from KittySupps

Response from kittysuppsMay 2, 2026

Hi Kate, Thank you so much for sharing this—we truly appreciate it. We’re really glad to hear your kitties are doing well, especially with the improvement in vomiting and your older cat feeling more playful again. That kind of change means a lot to us. Thank you again for your trust and support—we’re so glad to have you and your cats with us. Mariel from KittySupps

Response from kittysuppsMay 3, 2026

Hi Elaine, Thank you so much for sharing this—it truly means a lot to us. We’re really glad to hear you’re having a positive experience so far and that your cats are enjoying it without any changes to their food. That’s exactly what we aim for. We’re also happy to hear you’ve already stocked up—that kind of trust means a lot to us. And it’s great to know you’re starting to see a bit more energy as well. Regarding the email you received, we’re sorry for any confusion there—that shouldn’t have happened, and we appreciate you pointing it out. Thank you again for your kind words and support—we’re so glad to have you and your cats with us. Mariel from KittySupps