Kittysupps must taste pretty good because the cats watch us mix it up and then they chow it down. Glad that they don't mind supplements being mixed in their food.
Response from kittysuppsMar 21, 2026
Hi Rebous,
Cats watching you mix it in and then diving straight into their bowl, that is honestly the dream scenario and we love it so much! Anyone who has ever tried to sneak something into a cat's food knows just how rare that is. Your two clearly have excellent taste.
It makes us so happy knowing that mealtime is still something they get excited about, supplements and all. That is exactly how it should be.
Thank you for sharing this little moment, it genuinely made us smile. Give those two food critics a cuddle from our whole team! 🐾
- Mariel from KittySupps
AM
Anna M.
Buyer beware!!! This business is dishonest
This business is dishonest. Sent out a second order after I received my first order only a couple of weeks ago. No warning that the order was being charged and shipped, just received an email saying I was charged ‼️ wanted to return for a full refund but they will only give me a 30% off discount. They have a 90 day refund policy that means nothing. You will only be offered 30% off. I also haven’t seen a difference to my car. I will never order again. They have lost a customer for life.
Further to this review I was shocked that there are so many negative reviews due to also the product being poor quality. It got me investigating and the product should be white but it’s orange. I would like a full refund. Not giving this product to my cat, especially when he committed 3 times today.
Response from kittysuppsMar 21, 2026
Hi Anna,
First and most importantly, we are genuinely concerned to hear that your cat has been unwell. That matters to us above everything else in this review, and we want to understand what happened. Please email us at [email protected] right away so we can look into this with the care and urgency it deserves.
We also hear you on everything else. The unexpected charge, the experience around your refund request, and your concerns about the product. We are not going to dismiss any of it. You came to us wanting to help your cat and instead you are dealing with stress, confusion and worry. That is not what KittySupps should ever be for someone.
We do want the chance to sit down with your specific case properly, look at everything from the beginning, and find a resolution that is actually fair to you.
Please reach out to us at [email protected] and reference this review. A real person will handle this directly.
- Mariel from KittySupps
CS
Carmen S.
The product is good and works
The product is good and works, but too long to arrive than i wanted around 10 days? but cats start feeling better now after few weeks of using....I have a doctor visit next week and we'll check what he'll say.
Response from kittysuppsMar 21, 2026
Hi Carmen,
Cats starting to feel better after just a few weeks is such a lovely thing to hear, and we hope the vet visit brings even more good news next week. Please do let us know how it goes, we will be rooting for them!
We are sorry the wait felt longer than you hoped. Ten days can feel like a lot when you are eager to get started, and we completely understand that. International shipping routes can sometimes be affected by delays on the carrier's end that are outside our control, but we always want the experience to feel as smooth as possible from the moment you order.
Thank you for your patience and for sticking with it, because it sounds like it is already paying off. Wishing your cats continued good health and a great report from the vet! 💛
- Mariel from KittySupps
JP
Jamye P.
Company refused to honor its own return policy
KittySupps advertises a 30-day return policy on its website. I requested to return an unused item within that timeframe, and the product remained unopened in its original packaging.
Customer support repeatedly refused to accept the return and instead offered only small partial refunds despite their published policy.
I was unable to reach a real person during the entire process. Every reply appeared to be automated or template responses that repeated the same message and did not address the return policy.
After multiple attempts to resolve the issue through support, I had to file a dispute with my credit card company, which was resolved in my favor.
Very disappointing experience.
Response from kittysuppsMar 21, 2026
Hi Jamye,
We are truly sorry this experience was so frustrating and drawn out. Having to escalate to a dispute to get a resolution is not something any customer should ever have to do, and we understand completely why you feel let down.
We take the feedback about your interactions with our support team seriously. You deserved to feel heard at every step, and to have your specific situation addressed properly by a real person rather than feeling like you were going in circles. That gap between what you experienced and what we want every customer to experience is something we genuinely care about fixing.
We know a credit card dispute is not the ending anyone wanted here, and we are sorry it came to that point. If there is anything still unresolved or anything you would like us to look at with fresh eyes, please email [email protected] and reference this review. We will make sure it goes directly to someone senior who can review your case personally and respond to you properly.
You deserved better from us, Jamye, and we mean that.
- Mariel from KittySupps
HB
Haley B.
Best thing I ever bought for my cat
Best thing I ever bought for my cat. She had constant upper respiratory problems and now she's fine. Easy to use and it was delivered faster.
Response from kittysuppsMar 21, 2026
Hi Haley,
Constant upper respiratory problems to completely fine? That is such a relief to read and we are so genuinely happy for both you and your girl. Living with a cat who is struggling with their health is stressful and heartbreaking in equal measure, and knowing that things have turned around for her means everything to us.
The fact that it has been easy to use and arrived quickly on top of that is exactly the experience we set out to create for every single customer. We just love hearing when it all comes together.
Thank you so much for trusting us with her health, Haley. That is not something we take for granted. Please keep us posted on how she continues to do, we are so rooting for her! 🐾
- Mariel from KittySupps
AL
Alex
We signed up for subscription
We signed up for subscription and first order of three jars came and the cats didn't seem to mind it. I was Billed 99.00 on Feb 7th..... Then billed 99.00 on March 7th. BOTH orders are "stuck in transit" Never received either. customer service said they will "expedite it" and that appears to mean nothing at all as it's not moved in tracking for days. I just want the $ refunded at this point as Ive never received the paid for product.
Response from kittysuppsMar 21, 2026
Hi Alex,
Two orders, two charges, and neither one in your hands. We completely understand why a refund is all you want at this point, and honestly, that is a completely fair place to land after everything you have been through.
We are so sorry. The fact that both orders are stuck in transit and that "expediting" has not translated into any real movement or communication is not good enough, and we know it. Once orders leave our facility, transit is managed by our carrier partners, and delays on their end are outside our direct control. But that does not mean you should be left waiting and wondering with nearly $200 out of pocket and nothing to show for it. You should not have to chase this.
Please email us directly at [email protected] with your order details and we will personally take ownership of this right away. We will investigate both shipments properly, push hard on the carrier side, and make sure you receive a resolution that is actually fair to you, whether that is your orders arriving or your money back. No more vague responses and no more waiting in the dark.
You have been incredibly patient, Alex. We want to make this right.
- Mariel from KittySupps
KR
Karen R.
What a bunch of scammers!
What a bunch of scammers!! It's a shame I got caught in it. I have read so many complaints about you that it sickens me to know so many people believe you. This whole setup is fake from you to your guarantees. I have learned the hard way, I have paid the price!!
Response from kittysuppsMar 21, 2026
Hi Karen,
We are deeply sorry this has been your experience. Whatever has happened, you are clearly upset and frustrated, and that matters to us genuinely.
We would really like the opportunity to understand what went wrong for you specifically and to try to make it right. We know that may be hard to believe right now, but we do not want to leave you feeling this way without at least trying.
Please email us directly at [email protected] and a real person will handle your case personally, with care and without delay. We are here and we are listening.
- Mariel from KittySupps
LL
Lee L.
Works as advertised
Works as advertised. Cat's coat is shinier and she seems healthier. Package arrived a bit late but the product is good quality.
Response from kittysuppsMar 21, 2026
Hi Lee Lee,
A shinier coat and a healthier feeling cat, that is exactly what we hope to hear and it genuinely makes our day! There is something so satisfying about seeing a real, visible difference in your cat's health, and knowing she is doing well means everything to us.
We are sorry the package took a little longer than it should have to reach you. We are glad it got there in the end and that the quality made the wait worthwhile, but we always want the full experience to feel smooth from start to finish.
Thank you for taking the time to share this, and for giving KittySupps a try. Give your girl a little cuddle from our whole team! 🐾
- Mariel from KittySupps
