Very good company. Great communication. So far the Taurine has helped my cat feel better. The vomiting has stopped and her appetite has improved. So easy l just add it to her water.
Response from kittysuppsMay 2, 2026
Hi Louise,
Thank you so much for sharing this—we truly appreciate it. We’re really glad to hear your cat is feeling better, with improved appetite and no more vomiting. That kind of progress means a lot to us.
It’s also great to know you’re finding it easy to use—that’s exactly what we aim for.
Thank you again for your kind words about our team and communication—it genuinely means a lot to us.
Mariel from KittySupps
SA
Sandy
I put my first order in end of January
I put my first order in end of January, it’s March 5, 2026, and never received my order, yet I was charged with another order in the beginning of March 2025 to which I didn’t realize I subscribed to an unknown monthly order! I am disgusted that I never was acknowledged that I never even received my original order! Did not trust this entity!
Response from kittysuppsMar 21, 2026
Hi Sandy,
We are so sorry. Waiting from the end of January with nothing to show for it, and then being charged for a second order before the first had even arrived or been resolved. We completely understand why you feel disgusted and why your trust in us has been shaken.
You should have been heard the moment you raised that your first order never arrived. The fact that that did not happen, and that a second charge went through on top of it, is not okay and we take full responsibility for how this has made you feel.
Once orders leave our facility, transit is in the hands of our carrier partners and delays on their end are outside our direct control. But that is no excuse for leaving you without acknowledgement, without answers, and without a resolution for over a month. You deserved so much better than this.
Please email us directly at [email protected] with your order details and we will personally take ownership of everything from the beginning. Your missing first order, the subscription charge you were not expecting, all of it. A real person will handle this properly and make sure you receive a resolution that is genuinely fair to you.
We are truly sorry, Sandy. Please reach out and we will make this right.
- Mariel from KittySupps
GG
gray G.
Scam do not trust send orders too quick…
Scam do not trust send orders too quick way to expensive.
Response from kittysuppsMar 21, 2026
Hi there,
We are sorry to hear this has been your experience and we want to understand what happened. If orders have been arriving faster than you expected or wanted, we genuinely want to look into that for you and make sure everything is as it should be on your account.
We also hear you on the pricing feedback. It is something we take seriously as we always want our customers to feel like they are getting real value for what they spend.
Please email us directly at [email protected] with your order details and a real person will look into everything for you personally and make sure you feel good about how this gets resolved. We are here and we want to help.
- Mariel from KittySupps
MA
Mary A.
The Kitty Sups came in!
The Kitty Sups came in and I have been using it and I haven’t noticed my cat throwing up since I started! I’m all stocked up for a while so please don’t send me any more until I let you know that I need some!
Response from kittysuppsMay 2, 2026
Hi Mary,
Thank you so much for sharing this—we truly appreciate it. We’re really glad to hear your cat hasn’t been throwing up since you started—that’s great to hear.
We’ve noted your request, and we understand you’d like to pause any future shipments for now. You should always have full control over that. If you haven’t already, please email us at [email protected] so we can confirm everything is fully paused on your account.
Thank you again for your trust and support—we’re so glad to have you and your cat with us.
Mariel from KittySupps
MH
Michael H.
Once we got going communication has…
Once we got going communication has been good. Anna was helpful when I wanted to cancel subscription. Getting way ahead with supply.
Response from kittysuppsMay 2, 2026
Hi Michael,
Thank you for sharing this—we really appreciate it. We’re glad to hear communication improved and that Anna was able to help you with your subscription. We’ll make sure this is shared with her.
We also understand how getting ahead on supply can happen, and you should always have full control over that.
Thank you again for your patience and support—it means a lot to us.
Mariel from KittySupps
KL
Kaylan L.
customer support was extremely helpful!
customer support was extremely helpful!
Response from kittysuppsMay 2, 2026
Hi Kaylan,
Thank you so much—we truly appreciate it. We’re really glad to hear our support team was helpful and able to assist you.
That’s exactly the level of service we aim to provide.
Thank you again for your trust and support—it means a lot to us.
Mariel from KittySupps
KR
Kristie R.
Auto enroll for subscription orders and refusal to refund
Update March 21/26: I called my bank to dispute the charges after several emails back and forth with KittySupps with no resolve. Once I completed the dispute with my bank, I emailed KittySupps and advised. I received an email confirmation from KittySupps within 45 mins confirming a refund for my order.
After my first order, I was automatically enrolled into subscription orders without clearly realizing this at the time. After receiving a subscription shipment, I contacted customer service to cancel and request a refund, as outlined in their website policy. Despite the policy stating that customers should reach out to initiate a refund, I was informed that they no longer offer refunds due to return-related scams. This response directly contradicts the refund policy published on their site.
Response from kittysuppsMar 21, 2026
Hi Kristie,
We are truly sorry this has been your experience. Feeling like you followed the process you were told to follow, only to be told the rules had changed, is genuinely frustrating and we completely understand why that does not sit right with you.
We hear you on both things. The subscription feeling unexpected, and the response you received about refunds not matching what our website actually says. You deserved a clear, consistent, and honest answer from the very beginning and it is clear that did not happen.
We want to look at your specific situation properly and with fresh eyes. Not with a template response, not with a policy contradiction, but with a real person who will go through your account, understand exactly what happened, and work toward a resolution that is actually fair to you and that reflects the commitment we make to our customers.
Please email us directly at [email protected] with your order details and reference this review. We will make sure it is escalated for senior review right away. You should never have been left in this position and we want to make it right.
- Mariel from KittySupps
GC
Grace C.
This is crap from CHINA
This is crap from CHINA. It is a scam. It poisoned my cat and she died a few weeks later. BEWARE!
They won’t refund and will keep sending you more. I had to fight through my credit card company.
Response from kittysuppsMar 21, 2026
Hi Grace,
We are so deeply sorry for the loss of your cat. Nothing else matters more than that right now, and we mean it with every part of our team. Losing a pet is a grief that is truly hard to put into words, and we are so sorry you are carrying that.
We would very much like to understand your full experience and be there for you through this. Please email us directly at [email protected] and a real person will handle your situation with the care, sensitivity, and urgency it deserves. We are here.
- Mariel from KittySupps
