I STILL HAVE NOT RECEIVED MY FIRST ORDER!!!!!
You continue sending me discount emails. I can't order more of a product until I know that my cats will eat the food/supplement. Until I actually HAVE the product to put in their food, what possible reason would I have to buy more????
As of right now, (my mail doesn't get here until late afternoon) I have not received the product. I have replied repeatedly and sent emails asking WHERE it is. Had I known it wasn't coming from a US address, I would never have ordered it.
Response from kittysuppsApr 3, 2026
Hi Jolan,
The all-caps frustration here is completely understood, and we are so sorry. Waiting on a first order, chasing it repeatedly, and then receiving discount emails in the meantime, that is genuinely tone-deaf on our end and we get why you're fed up.
We are glad to let you know that a full refund has already been processed for you. We hope that at least takes some of the sting out of this, even though we know it doesn't make up for the wait and the back-and-forth you had to go through to get here.
Your point about international shipping is also heard. We want every customer to feel fully informed before they order, and if that wasn't clear enough in your case, that is something we take seriously. If you ever do want to give our supplements a try again once things feel right, we will make sure your experience is a much better one. And if you have any remaining questions at all, we are always here at [email protected].
Mariel from KittySupps
TR
TR
Unethical business tactics
This company tricks people into a subscription and then sends repeat orders, charges the credit card and states that the unauthorised repeat order cannot be cancelled.
On 25.03.26 we got a notification from this company that the order (repeat order) was confirmed. This was the first time we realised that they are sending unauthorised repeat orders. We contacted the company immediately (25.03.26) complained and also cancelled the subscription. They stated in writing that they will halt the order and cancel the subscription.
They responded "that original purchase may have been set up with a subscription option, which can sometimes happen if the subscription box wasn’t unchecked at checkout the order" .
I never saw this subscription box and it must be very small if you cannot detect it at the check out. As much as I know it is unethical to pre-tick a subscription option in the hope that a first time customer doesn't notice it and then has to OPT OUT of a subscription. Judging from other reviews about this company this seems to be their normal "business practice". This is unethical.
They confired the cancellation of the subscription and reassured us that our credit card was secure.
On 28.03.26 they charged our credit card for the full amount and when we complained they stated that the order was already processed.
You can cancel a charge to a credit card immediately and that would have been the ethical thing to do. It does not seem that this company has any integrity or ethics in their business dealings.
We don't believe that the repeat order could not be halted since it took them over 2 weeks to send the original order.
Then they offered 10% discount, which is an insult.
They say they will make it right, the only way to make this right is to refund in full my money and not pre-tick the subscription box to protect future buyers.
I will contact consumer affairs on Monday in this matter if I don't get a full refund.
My lesson learnt: Don't trust a company that does not offer Paypal. Do NOT buy from this company.
Response from kittysuppsMar 28, 2026
Hi Therrie,
We are genuinely sorry for everything this experience put you through, and we want to be completely transparent with you: we have issued a full refund for your order. On top of that, we are still sending the order to you, completely free of charge. We want you to have it, no strings attached, because we genuinely believe in what we make and we'd love for your cat to benefit from it regardless of how this situation unfolded.
We also want to acknowledge the 10% offer, because we understand how that landed. It wasn't meant to dismiss you or minimise what happened, our process typically works toward a full resolution in stages, but we can see how receiving that offer after everything you'd already been through felt like we weren't listening. That's on us, and we're sorry for it.
The charge going through on 28 March after you had already been told the order would be halted was not okay. You acted quickly, you did everything right, and you still ended up in this situation. That's not the experience we want for any customer, and we mean that sincerely.
We hope that a full refund plus your order arriving on us goes some way toward showing you that we do take situations like this seriously and that we genuinely want to make things right. If there is anything at all still outstanding, please email us at [email protected] and we will handle it personally.
- Mariel from KittySupps
MS
mshawwilliams
DO NOT BUY
DO NOT BUY. The taurine has never been delivered and they're refusing to give me a full refund, also stating that they accept no returns, even though their ads and site say 100% money back guarantee. Total scam. Also, they lie about their trust pilot reviews on their site.
Response from kittysuppsMar 28, 2026
Hi mshawwilliams,
This is not okay, and we are genuinely sorry. An order that never arrived, combined with a refund experience that felt like it contradicted the promise we make to every customer, that is a serious failure and we understand completely why you feel the way you do.
We want to address the refund situation directly: our money back guarantee is a commitment we stand behind, and if your experience has not reflected that, we want to understand exactly what happened and make it right. Please email [email protected] and ask specifically for your case to be escalated for senior review. We will go back through everything from the beginning with fresh eyes and ensure you are treated the way our policies actually promise.
As for the delivery, please include your order number when you email us and we will investigate with our carrier partners immediately to find out what happened to your parcel.
We take every piece of feedback seriously, and we want the chance to resolve this for you properly, not with a form response, but with a real person who will see this through to a fair outcome.
We are here and we are listening.
[email protected]
- Mariel from KittySupps
MR
Mary R.
My cat was acting lethargic and drank…
My cat was acting lethargic and drank so much water, I thought I’d give KittySupps a try and it helped! She’s back to normal after three weeks. Happy, healthy, coat looks better, and she’s playing again!
Response from kittysuppsMay 2, 2026
Hi Mary,
Thank you so much for sharing this—we truly appreciate it. We’re really glad to hear your cat is back to her normal self—happy, playful, and feeling better overall. That kind of improvement means a lot to us.
It’s also great to hear her coat is looking better as well.
Thank you again for your trust and for giving us a try—we’re so glad to have you and your cat with us.
Mariel from KittySupps
WE
webtechgal
Save your money - Don't do it!
Was taken in by Facebook ads, they look really great, but I'm thinking they are all AI generated. My mistake was not checking the reviews before ordering.
The ordering is problematic - they automatically sign you up for re-subscribing. So I undid that.
I cancelled the order the day I made it (2/5/26) and they didn't get that notice until 3 days later. They said I'd just have to receive the order. The only way to communicate with them is through an email and it seems to take a full 24 hours to get an answer to each one.
I asked how to return it - they said they weren't taking returns or making refunds, because people were scamming them. I said that was really interesting because their (Shopify) site has a refund policy, as mandated by Shopify.
After the 6 or 7th back and forth, they said we will give you a 30% refund. On a $70 order, that is $19.50.
My cat has gone on to his heavenly reward during this entire episode, but I would never have given him this stuff even had I received it in time.
The whole business smells like a scam to me. They don't want the product back - that has to tell you something - and they keep most of your money, if they refund at all.
It took from 2/5/26 to 3/23/26 and many emails to get the refund.
I will never buy anything from these people again.
Response from kittysuppsMar 28, 2026
Hi webtechgal,
Before anything else, we are so sorry for the loss of your cat. Losing a beloved companion is heartbreaking, and the fact that this stressful experience with us happened at the same time makes that even harder to sit with. We are truly sorry.
We also want to sincerely apologise for everything you went through from start to finish. The number of emails, the back and forth, the length of time this took, none of that is acceptable and none of it reflects the experience we want for our customers. You came to us hoping to help your cat, and instead you were met with friction at every single step. That matters to us deeply and we are not okay with it.
We would very much like a senior member of our team to review your case in full. Not to relitigate what happened, but because we genuinely want to understand where things went wrong and make sure your experience is properly acknowledged and addressed. If there is anything further we can do for you, we want the opportunity to do it.
Please email [email protected] directly and reference this review. A real person will pick this up personally.
Again, we are so sorry for your loss.
- Mariel from KittySupps
KW
Kathy W.
The ordering process needs improvement.
The ordering process needs improvement.
Response from kittysuppsMay 2, 2026
Hi Kathy,
Thank you for your honest feedback—we really appreciate you sharing it.
We understand that the ordering process should be straightforward and easy, and if it didn’t feel that way, that’s on us. This wasn’t handled to the standard you should expect from us, and we take responsibility for that.
If you’re open to it, we’d really value any specifics you can share so we can improve this moving forward.
Thank you again for your support—it means a lot to us.
Mariel from KittySupps
EL
Elizabeth
This is a terrible company
This is a terrible company. The first item took more than 3 months to arrive. The company automatically refilled. I did not want an auto refill. I asked them to cancel and refund the money. They refused. The second order has never arrived. I have requested a refund several times, I'm told the second item was delivered, which it was not, and I still haven't received a refund for an item they say was shipped in Dec. It is now the end of Mar. The customer service is so inept and shady I'd be scared to give my pet anything they manufacture. Don't purchase from this company.
Response from kittysuppsMar 28, 2026
Hi Elizabeth,
We are genuinely sorry. What you have described, a first order taking months, an unexpected refill, a refund refused, and a second order that never arrived despite being marked delivered, is a compounding series of failures and we completely understand why you feel the way you do right now.
Every single one of those issues deserves to be taken seriously, and we want to make sure that happens. The delivery status discrepancy in particular is something we want to investigate immediately, being told an order arrived when it did not is not something we take lightly and we want to get to the bottom of it with our carrier partners right away.
Please email [email protected] directly and reference this review. We are asking that a senior member of our team personally takes ownership of your full case, from the very beginning, and sees it through to a resolution that is actually fair to you. You should not have had to send multiple emails over months without a proper outcome, and we want to change that.
We are truly sorry, Elizabeth. Please reach out and give us the chance to make this right properly.
[email protected]
- Mariel from KittySupps
RS
Rita S.
I ordered this supplement from Kittyupps.
I ordered this supplement from Kittyupps and suddenly found myself in a subscription. I cancelled the order within ten minutes of placing it. The response was immediate, it said, they would get back to me in 24-48 hours and once they did get back to me they said, sorry your order is already being shipped. I wrote back that I didn’t want it! Do not ship it! That I would not accept the order. I told my mailman not to deliver anything thing from Kittyupps. But 3 weeks later it was delivered with no identification that said kittyupps. So of course it was delivered. I have disputed it with my bank. Unfortunately it was disputed as fraud by the representative. (I personally feel that it is fraud, since they did not say before hand that you are automatically signed up for a subscription) in any event I have tried several times to contact them, they will not list a phone number (which I find is another red flag) 🚩 I’m going on two months here with this product that I do not want and I’m trying my best to get it resolved. Kittyupps can save their gentle words for someone else. I’m not interested in hearing them. I want a return label at their expense because, I told them to cancel it immediately. Buyer beware of this company.
Response from kittysuppsMar 24, 2026
Hi Rita,
We hear you, and we respect that you have asked us to skip the pleasantries, so we will.
We do want to clarify something important, because we believe it has been at the heart of a lot of this frustration. A full refund for both your original order and the subscription charge was actually processed on our end some time ago. It appears that somewhere along the way this was not communicated to you as clearly as it should have been, and for that gap we are truly sorry. That miscommunication should never have happened and it clearly made an already stressful situation so much worse than it needed to be.
The refund is done. It has been done. We only wish you had known that sooner.
If for any reason the funds have not reflected on your end, or if there is anything outstanding with your bank dispute, please email us at [email protected] and we will provide you with whatever documentation you need to get that closed out immediately. We want this fully resolved for you with no loose ends.
We are sorry this experience left you feeling unheard, Rita. That was never our intention.
- Mariel from KittySupps
