kittysuppsReviews of kittysupps.com

Response from kittysuppsApr 3, 2026

Hi John, Two orders. Two waits. And then feeling like nobody on our end took that seriously. We are deeply sorry, and we completely understand why you're done with us. Honestly, given what you've described, your frustration is entirely fair. The fact that our customer service didn't handle your follow-up the way it should have is something we take full responsibility for. Transit delays through our carrier partners are unfortunately outside our direct control, but how we respond when something goes wrong is absolutely on us, and we fell short of what you deserved. Twice. We know you have no reason to trust us again, and we won't pretend otherwise. But we would genuinely like the chance to look at both orders personally and make sure you are not left out of pocket. Please email [email protected] and reference this review, and we will ensure this is treated as a senior priority from the moment we hear from you. Mariel from KittySupps

Response from kittysuppsMay 2, 2026

Hi , Thank you so much for sharing this—we truly appreciate it. We’re really glad you took the chance and are now seeing such a positive change in Kitty. That means a lot to us. Thank you again for your trust and support—we’re so happy to have you both with us. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Mary, Before anything else, we are so sorry for the loss of your cat. Watching a beloved animal decline and having to make that heartbreaking decision is something no words can adequately meet, and we are truly sorry that was happening in the background of all of this. It matters to us, and it matters deeply. We also hear everything you've said about your experience with us. The back-and-forth over months, the frustration of feeling like you were sending the same message over and over and not getting the answer you deserved, that is not how we ever want a customer to feel, and we are genuinely sorry it played out this way. We know a resolution was reached, and we respect that you made the best decision you could with what was offered. If there is anything at all still unresolved or if you simply want to be heard by someone senior, please email us at [email protected] and reference this review. We'd like the chance to close this properly for you. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Jill, We hear you, and we are so sorry. Reading "please can somebody help me" is not something we can scroll past, and we want you to know that help is absolutely here. What you're describing, unexpected charges continuing when you just wanted to try the product once, is genuinely distressing and we completely understand why you feel the way you do. Your cat not taking to the powder on top of that only adds to the frustration, and we are sorry on both counts. We want to sort this out for you right now. Please email us at [email protected] and a real member of our team will personally confirm your cancellation in writing, make sure no further charges go through, and go through everything on your account with you. You will not be left going around in circles. We will stay with this until you feel certain it is completely resolved. You reached out here because you needed someone to listen, Jill. We are listening, and we genuinely want to make this right. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Amanda, Over a month for your first order, a second charge for an order that hasn't even left the warehouse, and refund requests that went nowhere. We are truly sorry. That is a compounding failure on our part and your frustration is completely warranted. Please email us at [email protected] and reference this review so your case gets flagged for senior attention immediately. We want to go through both orders personally, get you real answers rather than requests for patience, and make sure you are not left out of pocket. You have waited far too long and been let down far too many times for anything less than a full and proper resolution. We are so sorry it has come to this, Amanda. Please reach out and we will make this our priority. Mariel from KittySupps

Response from kittysuppsMay 2, 2026

Hi Susan, Thank you so much for sharing this—we truly appreciate it. We’re really glad to hear your cats are enjoying it, especially since fussy eaters can be the hardest to please. It’s great to know it works well with both wet and dry food—that’s exactly what we aim for. Thank you again for your trust and support—it means a lot to us. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Catlynn, Not receiving an order you paid for is genuinely unacceptable, and we are so sorry this has been your experience with us. Please email us at [email protected] with your order details and we will look into exactly what happened, escalate with our carrier partners, and make sure you receive either your order or a full resolution. You should not be left without answers, and we want to fix this for you personally. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Lee, Discovering unexpected charges for orders that haven't even arrived is a deeply frustrating experience and we are genuinely sorry this has happened to you, not once but twice. We want to sort all of this out for you personally. Please email us at [email protected] with your order details and we will review every charge on your account, look into both missing orders, and make sure you are fully taken care of. You should never have been left wondering where your orders are or why charges were appearing without your full understanding. Please do reach out and we will get this resolved for you right away. Mariel from KittySupps