My cats haven't even noticed a difference in their food and they are Picky eaters
Response from kittysuppsMay 2, 2026
Hi Bridget,
Thank you so much for sharing this—we truly appreciate it. We’re really glad to hear your cats didn’t even notice a difference, especially since picky eaters can be the toughest to please.
That’s exactly what we aim for, easy to use without disrupting their routine.
Thank you again for your trust and support—it means a lot to us.
Mariel from KittySupps
TR
Tracy
Company needs reporting to the authorities
I already submitted a review before however it seems to have magically disappeared.
I ordered Jan 8th and still have received nothing!
Company keep emailing and writing messages of promising to sort on here, promising to escalate, promising to send replacement orders.
They don’t ship the goods, don’t ship replacement orders, don’t refund.
I don’t know how they can keep operating but I am going to look into how to report them in the USA.
Response from kittysuppsApr 7, 2026
Hi Tracy,
We are truly sorry for the experience you have had, and we completely understand your frustration. We want to assure you that a replacement order has already been dispatched on our end. We know that does not undo the stress and waiting you have already been through, and we are genuinely sorry for that.
Once your replacement is on its way, transit time is in the hands of our carrier partners, but please know that if it does not reach you, a full refund has already been committed to you. You will not be left without a resolution, that is our promise and we intend to keep it.
If you have any further questions or concerns in the meantime, please do not hesitate to reach out to us at [email protected]. We want to make sure you feel fully supported through this, and we genuinely appreciate your patience while we get this sorted for you.
Mariel from KittySupps
CC
cathy C.
Zero customer service
I ordered several products from this company, expecting them to arrive in a timely manner as most all my online orders are. After a couple weeks I went to their site and was told it was shipped. A couple MORE weeks went by and still no order received. There is no live help and messages are not a priority. I gave up and re-ordered elsewhere. It took SIX WEEKS to get an online order I really needed for my blind cat’s health and this company failed miserably. To make things worse, after I told them to cancel ALL orders, delete my account, etc-they auto shipped another order that will cost ME to return. I’ve read that it takes so long because it’s coming from China. I don’t care where it came from, no amount of money is worth the hassle and grief this company caused me.
Response from kittysuppsApr 7, 2026
Hi Cathy,
First, we want to acknowledge what really matters here: you ordered specifically to support your blind cat's health, and we failed to get that to you when you needed it. That is genuinely upsetting to read, and we are so sorry.
A six-week wait is not acceptable, and we completely understand why you lost confidence in us. Once orders leave our facility, transit is in the hands of our carrier partners, and delays on their end are outside our direct control, but we know that is cold comfort when your cat needed support and it simply did not arrive.
Regarding the order that shipped after your cancellation request, we understand how frustrating that was and we want you to know that a full refund has already been processed on our end. You will not be out of pocket, and you do not need to worry about returning anything.
We are also sorry you felt unheard during this. Our support team is available and responds to every email we receive, and if there is anything further we can help with, please do not hesitate to reach out to us at [email protected]. We genuinely hope your little one is doing well.
Mariel from KittySupps
GG
Ghosted G.
I ordered and they subscribed me to…
I ordered and they subscribed me to their subscription and reordered I never wanted another tub I contacted them after I cancelled the subscription and they won’t give me my money back
Response from kittysuppsMay 2, 2026
Hi Ghosted,
Being charged for something you didn’t intend to subscribe to, and then not getting a proper resolution after reaching out—that’s not acceptable. We’re really sorry for this.
This wasn’t handled to the standard you should expect from us, and we take responsibility for that.
You should have full control over your subscription, and once you asked for it to be canceled, this should have been handled clearly and fairly.
If you’re open to it, we’d like to personally review your account and make sure this is resolved properly, including your refund request. Please email [email protected]
and reference this review, and we’ll take this on as a priority.
Mariel from KittySupps
SL
Susan L.
Order arrived quickly and neatly. Thank you.
Order arrived quickly and neatly. Thank you!
Response from kittysuppsMay 2, 2026
Hi Susan,
Thank you so much for your kind feedback—we truly appreciate you taking the time to share it. We’re really glad to hear your order arrived quickly and in good condition, as we know how important that experience is.
We always aim to make both the product and delivery as smooth and reliable as possible, so it means a lot to know that came through for you.
Thank you again for your trust and support—we’re grateful to have you with us, and we’re always here whenever you need us.
Mariel from KittySupps
KC
Ken C.
This company is a scam company they…
This company is a scam company they sign you up for a subscription service that you didn’t want they charge your credit card and don’t send you a product and when you ask them to send you your money back they say they can’t because it’s in transit but it never gets delivered . Then they offer you 10% back !
Response from kittysuppsMay 3, 2026
Hi Ken,
We’re really sorry for this. Not receiving your order and feeling like it wasn’t handled properly is understandably frustrating.
This wasn’t handled to the standard you should expect from us, and we take responsibility for that.
If you’re open to it, we’d like to review this properly and make sure you’re not left out of pocket. Please email [email protected] and reference this review so we can take this on as a priority.
Mariel from KittySupps
DC
Diana C.
Best customer service anywhere.
Anna provides the best customer service ever. I decided to add Taurine to my cat’s diet as when I adopted her, her coat was terrible. It’s now soft and shiny and not flakey at all. She’s happy and a lot more affectionate. There was glitch in my order and Anna jumped right on it and fixed what was probably my fault. This company has the BEST customer service anywhere and the Taurine is a necessity for any cat.
Response from kittysuppsMay 2, 2026
Hi Diana,
Thank you so much for sharing this—it truly means a lot to us. We’re really glad to hear your cat is doing so well, especially with her coat improving and her overall mood and affection. That kind of progress is exactly what we hope to support.
We also really appreciate your kind words about Anna. We’ll make sure this is shared with her—she’ll be happy to know she made a difference. Supporting you quickly and properly is always our priority, so it means a lot to hear that came through.
Thank you again for your trust and for choosing us—it genuinely means a lot to our team.
Mariel from KittySupps
BB
BEATRICE B.
Do not buy from them!!!
Do not buy from this!!! They are impossible to contact and are charging my card without any way to contact anyone to stop it or even speak to someone as of right now they have no working website and I feel I’m being scammed!
Response from kittysuppsApr 3, 2026
Hi Beatrice,
We are genuinely sorry this has been your experience, and we completely understand why you're feeling frustrated and worried right now. We want to address something important for anyone reading this: our support team is very much active and reachable at [email protected] every single day, and we respond to every email we receive. We also send multiple emails throughout your journey with us that you can reply to directly at any time, so please do check your inbox, including your spam or junk folder, as our messages may have been filtered there without you knowing.
We take concerns like yours seriously and we want to resolve this for you personally. Please email us at [email protected] and a real member of our team will be in touch promptly to go through everything with you and make sure you feel completely taken care of.
- Mariel from KittySupps
