KidKraftReviews of kidkraft.com

I purchased play set for the back yard. Following THEIR instructions to inventory and INSPECT all parts, we found a panel split. This panel was one of the first pieces needed for assembly. Contacted Kidkraft in the beginning of June 2024 for a replacement panel. IT IS NOW AUGUST 31/24 and there had been no replacement part sent, no ETA available, and NO COMMUNICATION since initial filing for replacement. NOT WORTH THE COST!!!!!

Bad experience, DO NOT BUY HERE, Found the same exact playground in Walmart for $500 less than Kidkraft & free shipping, Kidkraft charges $100 dlls, No way I'm recommending this site, I try to return the items, they never reply right away & when they did they said I can't return it because its only 30 days & its past due, so mad & disappointed, PLEASE COMPARE PRICES & DO NOT BUY HERE!!

Wow so overpriced and the cheapest design and construction ever of a doll house. 500 screws of 100 different sizes, wow, what am I building here, an actual house? Not only that what kind of metal screws break? I've never had any screws break while assembling anything in my entire life before. Also I have never spent so much time on an essembly of any actual furniture in my life. Not only I am assembling the doll house, I am assembling dollhouse furniture too? The dollhouse is also not aligned properly, very poorly designed, instructions are a booklet of 50 pages, REALLY? very cheap material that has already been peeling off, breaking and chipping corners. Not only that it has a massive design fault and is an actual hazard for kids, within 10 minutes of it being ready, my daughter has an injury, the silly thing has a very sharp corner above balcony that she has banged her forehead on and now has a deep scratch. My solution: may be buy a corner protector for baby proofing, BUT this is built for a child, come on guys, how is this even allowed to be marketed and sold?? I'm so frustrated, not even sure what to do, felt like throwing the whole thing out when she banged her head on its poor design and after I had spent two days assembling this silly mansion doll house. Wow. I have never once left a review good or bad online for anything and I buy online nearly everyday. I am actually so amazed at the price, design, construction, quality and safety of this product. Also this isn't my first ever dollhouse that I've assembled, I am good at DIY and have assembled many before for kids in my circle. I have 2 doll houses for my daughter already that for years have not chipped or broke or damaged during or since being assembled. Wow kidkraft, I was expecting a very good quality product since most of yours are around £250 and above. Similar sizes are a £150 and above with other retailers.

Cheapest cr-ap ever! Six months into our playground experience and the slide has cracked holding on by one screw, all the wood is cracked in just about every piece. My 5 year old tips the whole thing over by just swinging. Will never buy from CHEAPcraft ever again.

I purchased the kid Kraft Nantucket table , bench with 2 chairs and one table leg is shorter than the others and they want you to jump through hoops ti get a dam table leg. I read all the reviews at how terrible this company is and I purchased it anway...let's just say expensive lesson learned

Sucks way over priced ! Maisonette sells for 67 dollars verses 247 dollars kidkraft is a rip off

I purchased a majestic mantion for Christmas. Bought it is September when I had the money. I disnr open and assembled under the 16th of December for a Christmas girt. My 3 years main gift it is missing the main bottom floor. I ordered a new part over the weekend the was for cover under warranty it had to pay 30.00 for it ans it will not arrive by Christmas. I called customer service for help and the person was pushing me off, said nothing they can do. And they would send a complaint to the supervisor that would call or email by end of day. I even offered to pay for an over night fedex label for them to send the part. No response no email, no call. And they closed for thw day. What a crappie company no concern for their customers.

This "company" has NO customer service. Shipping is extremely slow. Emails, phone calls, and even a chat led me nowhere! I've been waiting for 2 days for a call back. I can't get them to start a return ticket. All communications are being ignored. I will never order from this " company" again.