KidKraftReviews of kidkraft.com

We are very happy with the Deluxe Big and Bright Play Kitchen we purchased for our granddaughters' birthdays. However, 10 days after our purchase, we saw it was $179.99 (we paid $199.99). On Feb. 3, 2026, I phoned KidKraft Customer Service, as well as emailed them, and was told they do not honor any kind of price adjustment. I explained we are a senior citizen couple on a fixed income and I was not asking them to do a "price match" from another company. I also would not expect them to do accommodate my request had it been longer than 30 days since our purchase. I was simply asking them to refund $20.00 for the lower price offered just 10 days after our purchase. They would not bend in any way whatsoever. As I write this review today (March 1, 2026) the price is still $179.99. Due to their strict rules, I will never purchase from this company again, nor will I suggest it to anyone. Customer "Service" goes a long way; unfortunately, they were unwilling to work with a customer on such a small request.

Pros: Visually appealing, lots of options to play with/on, price point is about mid range, delivery was fairly quick, contrary to other reviews, they delivered it to our front yard and placed it in front of our garage door (it did not have to be inside), the rebar anchors for the bottom holds the BOTTOM well. Cons: Hardware is corroding after a year, the whole top of the playhouse swings with the swings (my daughter is 30lbs), the roof doesn't stop raining from pouring inside the playhouse, the swings all sit crooked (all on the same chain link setting), I had to add handles to the walls above the rock wall since there were no hand holds to assist once you're at the top, even with the support for the spiral slide, it seems very flimsy and unsupported, while the price is not bad (the quality is not there to support it), the instructions aren't great either. An oversight of mine, it doesn't support adult weight (not even the swings) so I can't even play with my kiddo in most of it.