KidKraftReviews of kidkraft.com

1. Found damaged critical part when unboxing 2. opened ticket and provided all requested info to get replacement part. 3. ticket ignored by customer service 4. product being returned 5. Buying a competitor's product and will never consider KidKraft products ever again after dealing with their customer service. When I finally got someone on the phone after 3 days of trying, I was told they ignored my ticket because they have been too busy.

If I could give zero stars I would. We spent a LOT of money purchasing a Kidcraft outdoor playset for our kids 3 years ago. When our playset was delivered, Kidcraft’s delivery driver (employed by them) hit my car in my driveway and caused a horrible amount of damage. The driver was impossible and wouldn’t give any of his information. But thankfully since my husband is law enforcement, we were able to get the information we needed to file a claim with insurance. At this time I was 3 days away from having twins and this was a nightmare. We spent months fighting the insurance because the driver lied to insurance claiming he didn’t hit my car and made up a story that was completely false. I tried contacting Kidcraft about this but all they would do was send me a KidCraft gift card as a consolation. It was pathetic. Now 3 years later our slide has completely fallen apart in our playset. I’ve spent almost a month trying to get the slide replaced at MY EXPENSEs I’ve spent a total of 2 hrs on the phone multiple times waiting to speak to someone and no one ever is available, I’ve requested multiple call backs and no one calls me back. I’ve sent a total of 12 emails and have been going back and forth with them for 20 days and my issue is STILL NOT RESOLVED. I’ve sent 20+ pictures of the slide, a video showing the damage, and everything else they’ve asked for and no one will get back to me with a quote. Again, they are not even replacing the slide for me, I’m expected to pay out of pocket for the slide and shipping and I still can’t get this resolved. I will never ever buy any kidcraft product again solely based of the horrific customer service. I would advise anyone to not give this company any of your money. Worst customer experience I’ve ever had.

REBECCA as a rap agent for this company. She is extremely rude and gets her enjoyment off of frustrating customers on the phone and mimicking them and being super sarcastic about her responses. This really did not affect my day but I decided to leave a review because I have someone who works in a business profession I can tell that this is affecting the revenue for this company. Rebecca is the voice behind customer service when somebody calls for customer service she should be more mindful of her position and addressing things, as if it was a personal complaint against her. I had told Rebecca that I found a company to be very shady for a few different reason. I was looking for clarification for the reason I had and REBECCA was completely find with not clearing anything up. She told me she agrees with me if I think the business is shady to not waste my time. She also goes to say I insult her when I did not address REBECCA On any personal level. I asked to speak to a manager REBECCA told me she would let one know. I highly doubt she really did that. I will not be making a purchase from this business ever. People do not respect the role they play and money they are making business loose. REBECCA from reading the comments below has gave customers a very bad experience with this business. I will be passing this along to other individuals.

Will not accept a return and pay the shipping cost. We purchased after being told there would be not cost to return: no fee, no shipping cost. The shipping cost to return the item is $2,000. We paid $1,199 for the item

I waited on hold for an hour to talk to Rebecca. The issue Im specifically having is involving anywhere there is a plastic piece in the wood the screw pretty much stops once it gets to that plastic piece. I’m at a loss because I’ve tried it by hand with a manual screwdriver, with a power screwdriver, I got a man friend to help me try to do and he couldn’t get it. I was told by Rebecca to KidKraft Consumer Engagement Team I did email them, everyday for a week, and I have gotten ZERO RESPONSE Im a single mom. I have only $500 in my bank account, I had to SAVE MONEY to get my kid this kitchen for his bday and I cant even put it together. IM DESPERATE FOR HELP!!!!

Customer service does not exist. Pieces arrive broken every time and some of them are back ordered and they don't know when they'll become available again. Now, I spent more than 1,000$ and I have my house full of pieces that I can't use

My grandma ordered a swing set from this company and I went to return it because it’s not what we ordered, they told me I have to pay for it to be returned being from Minnesota and ordering this product that supposedly came from Texas the shipping cost is steep they offered to send parts do to the parts being damaged upon delivery because the guy dropped it off the back of the box truck then told me that he didn’t need to put it in my garage because of policy it was snowing the day he dropped off so I had to hand load it into my garage onto another pallet, As I was loading it into my garage I noticed no hardware, missing pilot holes, partial pilot holes that hadn’t fully been piloted out to assemble tube slide. I called the kids craft contact waited on hold for 2 hours to find out the system was down then emailed no response then eventually got ahold of someone that said they were willing to help gave me the contact number to the trucking company for return I set up a pick up date to have the item picked up they came to pick it up guy put it in the back of his truck then sat there for a few minutes come to find out kidkraft never actually paid the trucking company to ship it away after all truck driver was really nice he explain to me they have had this happen with this company before. I have been trying for 3 weeks to return this item they are consistently unprofessional beware if you purchase a item this swing set company does not care about you they took me for my money, then tried for more.

Big shout out to Neil Forbes and everyone at the KidKraft Consumer Care, Europe, who pulled out all the stops and replaced one of the pieces from their Let’s Cook Wooden Play Kitchen (a telephone) that had got mislaid. In the big scheme of things, it wasn’t a huge deal, but this orange telephone was a vital component in the mind of a three-year old. I emailed KidKraft. Got an instant reply from Neil, saying he’d sort it out. True to his word, the piece arrived from Netherlands within 2 weeks. Sometimes we’re quick to write bad reviews, and slow to praise good customer service, so huge thanks to Neil for helping make a young girl very happy. It's little things like this that makes companies great and ensure repeat orders. You’ve got a lifetime customer here. 5 big stars to Kidcraft Consumer Care Team.