KidKraftReviews of kidkraft.com

Their product lasts 2 years. Purchased in 2022. Broken twirling slide by 2024. We're finally getting around to fixing it and SURPRISE!!!!! $50 to ship a 1 pound $15 part because they can ONLY MAIL FREIGHT and god forbid anyone drive it or request pick for literally any company that offers anything other than freight shipping. FIFTY DOLLARS TO SHIP A $15 PART for a product that last 2 years. DISGUSTING!

I would give a zero review if I could, do not buy from this company scam! I thought I can trust them since I’ve seen them all over the place. I’ve even seen their products in Costco. You cannot trust them. They are a terrible company!

Customer service is non existent. Good luck with replacement parts and your warranty because no one actually answer emails or phone calls. DO NOT BUY ANY PRODUCTS FROM THIS COMPANY.

This is the worst experience ever. I received my playset and parts were broken. They told me the parts were not available and had no idea when they could be available. I received nothing from the company to resolve the issue. I have a pile of boards with no way to create a play set out of them. My kids are beyond upset and the company has ignored all my requests to solve the issue. Never Buy from them.

Trust me- pay extra to buy their products on amazon. This is one of the most terribly run businesses I’ve ever purchased from. They have no control of their products, they blame the customer, they have zero customer service and the products are terrible. Buy from anyone else.

They care about money and not their customers and provide horrible customer service.

Terrible customer service from this company. I bought a £2000 climbing frame and part of the slide broke after minimal use. I contacted the company 7 months ago via their replacement parts order form to ask if I could purchase a replacement part. I initially received a quick response saying they would place the order and be back in touch with me. Over the last 7 months I have contacted them repeatedly to try and get the part but have never received another response from them. Meanwhile, the slide cannot be used as it is unsafe and it seems impossible to buy the replacement part needed. I find it hard to believe that a company this size can completely ignore all communication.

Will not purchase anything from KidKraft in the future. We were gifted an easel from grandparents and when we went to put it together we had two of one piece and were missing the correct piece that holds the paint. When we reached out to KidKraft to receive a replacement piece it was incredibly difficult for them to even confirm we had been given an easel, but after confirmation they said the piece missing was on backorder and they had not time frame for when we would receive it. It has been months and we have a half built easel with no timeframe of when the missing piece will arrive. Their customer service has been horrible and when we asked for a refund they said they would give us a 10% discount. When we pushed for a refund they were incredibly unhelpful and refused.