KidKraftReviews of kidkraft.com

I ordered a dollhouse and it was delivered with water damage and a ripped open box. Half the pieces fell out and kidkraft refused to let me return the item. I emailed 20 times back and forth and kidkraft kept emailing in circles and said they aren’t responsible for damages. I will never order anything from kidkraft again! If I had ordered from Amazon I could’ve returned it with no problem at all. Kidkraft is terrible and their associates are rude and don’t give a damn about the issue.

Bought the pirate cove ship and house from Amazon for my son's birthday in September. There was a missing piece and I have tried numerous times to get it replaced. I have ordered the missing piece from their website twice and emailed customer service a number of times. Despite this being my son's main birthday present he's never been able to play with it.

My mother purchased the kidkraft Uptown kitchen for my two and a half year old for Christmas. This play kitchen set (which is made of compressed particle board) retails for $150. Upon putting it together I realized that we were missing some pieces so I reached out to their customer service email. The representative told me it was no issue to give my name, address, and the pieces that were missing and they could send the parts. She also suggested that I finish building the kitchen to ensure no more pieces were missing (a process that took over two hours). I emailed back that we were only missing the 6 tiny plastic spacers used to hold the knobs in place and understood if they shipped after the holidays. The representative emailed back that the pieces were out of stock with no ETA on when they would be back in but I could return it to the retailer. She wanted me to return the fully built kitchen (that she recommended to finish building) rather than ship 6 cheap plastic pieces. This is 8 days before Christmas and this is a Christmas gift. I contacted the customer service phone line who acted like they were going to help me without issue. After being on hold for a bit the representative told me that they could not ship the pieces because I hadn't sent proof of purchase. This was not purchased by me and my mother no longer has the receipt as we did not plan on returning the item. I sent pictures of the kitchen with all of the packing and the new box it just came out of as well as the pieces that were included and the instructions showing the missing pieces. They still refused to put me on the wait list for the parts that their quality control omitted from the box! I was told I can purchased through a form on their website in April or May when they may be restocked. This issue with this is that the form also needs an uploaded proof of purchase in order to buy the parts that the company didn't include in the first place. It is absurd to me that a company will not own up to their own mistake and ship 6 tiny plastic pieces that probably cost all of 3¢ to manufacture. Will not be buying an products from this company in the future.

This company seems poorly run, will cancel your pending order without notice for 5 days, & does not take customer concerns seriously. I do not recommend them.

I purchased a brand new slide in December of 2022. The tunnel slides completely failed after one year. The customer service is non-existent. First they told me they couldn’t replace it. Then after a lot of back and forth they requested hundreds of pictures. They finally sent me a quote to pay for a new slide, and only sent me one piece of a slide. I would never in my life do business with this company. Product was 2,000 dollars and lasted 1 year.

Pros: Visually appealing, lots of options to play with/on, price point is about mid range, delivery was fairly quick, contrary to other reviews, they delivered it to our front yard and placed it in front of our garage door (it did not have to be inside), the rebar anchors for the bottom holds the BOTTOM well. Cons: Hardware is corroding after a year, the whole top of the playhouse swings with the swings (my daughter is 30lbs), the roof doesn't stop raining from pouring inside the playhouse, the swings all sit crooked (all on the same chain link setting), I had to add handles to the walls above the rock wall since there were no hand holds to assist once you're at the top, even with the support for the spiral slide, it seems very flimsy and unsupported, while the price is not bad (the quality is not there to support it), the instructions aren't great either. An oversight of mine, it doesn't support adult weight (not even the swings) so I can't even play with my kiddo in most of it.

Be careful buying off this company . Once the warranty runs out things start to fall apart with it been made from cheap wood . I spent £900 on a climbing frame swing set only to be told that they don’t make it no more so I can not buy spare parts . So now I have a £900 climbing frame that is broke and can not be used .

Don’t buy from this company, $1800 down the drain. A subpar playground set didn’t even last a year and they are absolutely no help. Buy from anywhere else!