KidKraftReviews of kidkraft.com

Purchased the climbing frame and swing set all the fixing are missing, not a problem these thing happen so called customer services in the Netherlands! No answer went to voice mail that was full us unable to leave a message or speak to anyone. So not bad customer service, NO customer service!

Website is very finicky, I tried for 2 weeks different browsers, different computers and it still will not let me place an order. I even called to place an order online and KIDCRAFT only lets you buy products online, I've complained to them multiple times and just have no choice but leave a bad review. Maybe the product is out and the website can process for this reason, but Paypal nor credit card works when trying to place an order. BUYER beware

lovely product, well made

We both a play house for the backyard. We missed 7 pieces. I called to the 24/7 service but they never answer the phone. So I sent an email and they replied a month later saying send us the receipt, play house model and missing parts. I did but it has been almost 2 months since then and they never sent anything. I bought the playhouse from Costco so please be aware that they are selling incomplete products. I will let Costco know about this.

Cadeau d’anniversaire acheté pour ma fille, maison céleste est arrivé avec beaucoup d’éléments abîmés et même cassés, après réclamation tjrs pas de retour satisfaisant! Une maison de poupées achetée 249,99€ qui n’est pas à la hauteur du prix( vaut 50€ Max )!! Service après vente médiocre!! Vous laissez un commentaire sur le site, bien sûr il le refuse, devrait s’occuper d’améliorer la qualité de leurs produit au lieu de s’amuser à supprimer les mauvais commentaires!!

Zero customer service. I would not use this service if you value your money. My order was shipped to the billing address instead of the recipient. When I called to ask what to do, they suggested I reject the shipment and it would be forwarded to the correct address. Two weeks later it still showed in route. So I asked to cancel the order and refund my money. It took three more weeks for the package to arrive at their receivIng dept . And another six weeks to get a refund: with many excuses why shilling hasn’t issued the refund. All in all, it was nearly three months I was out the $100. I understand the need to ensure the package arrive back in inventory, but it took way to long to receive my credit with many follow up emails. Don’t believe my story, go search the BBB.org. This company has repeated problems of giving resist and providing no customer service.

Ho comprato una casa delle bambole...con il prezzo che ho pagato...buchi disallineati che mi impediscono di congiungere, accessori mancanti, ho provato a contattarli ma non mi rispondono da evitare