KidKraftReviews of kidkraft.com

Horrible customer service and they change your installation day 5 mins before they come. I waited almost 2 months for installation they didn’t care for customer regards. Only their company

We are very happy with the Deluxe Big and Bright Play Kitchen we purchased for our granddaughters' birthdays. However, 10 days after our purchase, we saw it was $179.99 (we paid $199.99). On Feb. 3, 2026, I phoned KidKraft Customer Service, as well as emailed them, and was told they do not honor any kind of price adjustment. I explained we are a senior citizen couple on a fixed income and I was not asking them to do a "price match" from another company. I also would not expect them to do accommodate my request had it been longer than 30 days since our purchase. I was simply asking them to refund $20.00 for the lower price offered just 10 days after our purchase. They would not bend in any way whatsoever. As I write this review today (March 1, 2026) the price is still $179.99. Due to their strict rules, I will never purchase from this company again, nor will I suggest it to anyone. Customer "Service" goes a long way; unfortunately, they were unwilling to work with a customer on such a small request.

Very misleading and shady business practices. This company advertises a 50% off installation offer, but once you place the order, they suddenly reject the installation and tell you that you’re on your own. There is no real installation support behind the offer—it feels like a bait-and-switch. To make matters worse, if you decide to return the product after realizing this, they charge a restocking fee, even though the situation was created by their false advertising. Overall, this experience felt scammy and dishonest. I would not recommend buying from this company or trusting their promotions.

It is the first time in my life to see such a smart doll house installation wise. Everything fits perfectly and I didn’t expect my job as a parent to be that easy fixing the dollhouse for my 8 years old daughter. My daughter is so happy with her Christmas gift. I recommend this dollhouse all the way to everyone and it is by all means the best dollhouse ever bought

Press wood that lacks substance not worth the price or effort. My kids never even got a chance to play with it before it fell apart.

Cancelled my order placed several days ago, 4 days before Christmas!!!! Not only this but I called them before ordering to first ensure they had it in stock and to inquire how long the shipping would take. For them to just cancel on me saying they are out of stock… I am beyond angry and I still haven’t seen my refund. For this reason I would never recommend working with this. Very unprofessional company. And the last on the phone was also super unprofessional laughing saying “you are 2 days too late for Ontario shipping” as if there was anyway I would know this… All I asked is roughly How long shipping would take and she just kept saying this in an awful tone.

I find it outrageous that I purchased the Hamptons Mansion & Pool House Dollhouse for my little Nieces. I actually had a Carpenter put it together because I knew I wanted it done right. Not only did he make it clear that it seemed incredibly flimsy; after he moved it a few inches, the wall on one side broke!!!. I obviously realized that it could not be sturdy enough to be moved to my niece's house, never mind, standing up long enough for them to play with it. The only answer from customer service was that they could only send me a new wall! I will never purchase anything from them again. DO NOT BUY FROM THIS COMPANY.

Shopping with Kidkraft was the worst shopping experience. Delivery was delayed significantly and without notice, I took time off to wait for deliveries that never came. Once the structure was delivered, two boxes were damaged, missing most of the slide and not sure what could've been missing from the other damaged box. Due to this and the delays in shipping, I chose to return the portion of the structure I did receive. Customer service demanded I provide an inventory (there are likely hundreds of parts), I told them this demand was unreasonable. They also wanted to charge me to return an item they sent incomplete and damaged. I understand things happen; however, their lack of accountability and customer service was an indication of their product and service. I will never order from Kidkraft again.