K HealthReviews of khealth.ai

I have a rash that I've previously had so I'm aware of treatment ..a prescription cream hydrocortisone... But this doctor requires that it needs to be seen in person. So by there own definition their service is useless for most maladies.

Do not use. Sets you up on plan and provides no care. Still then tries to bill you. Will not refund. Horrible company.

The doctor didn't even read my symptoms. I got charged $40 for "This could be autoimmune so you need to go in"... it's a physical injury.

I scheduled two Khealth appointments. The first one I waited almost 3 hours for until anyone joined the chat (est time was under an hour) I eventually went to another doctor, was seen, and received treatment before they even joined the chat. I received a refund for this visit after calling and speaking with a customer service rep. The second time I tried to use it the doctor ended up joining within the hour. She "reviewed my chart" which really was just a a questionnaire I answered with a bot. Then told me she cant help me because I received medicine from my doctor. Although my treatment with the medication was over and I finished the medication she said I would have to go in person and receive treatment that way and they would not be able to help. When I called customer service asking for a refund since the doctor didnt help in any way. No treatment, no suggestions, for referrals to doctors, not medical advice the customer service rep told me she would have to "open a case" and they would get back to me after reviewing it via email. I received an email an hour later saying they are denying my refund because the doctor gave me a referral. Not sure what that even means because I wasnt referred anywhere. I expressed all of my concerns to them and they replied with thank you for your feedback we will pass it along to our management team. Ridiculous, I joined Goodrx right after that and didnt have any of these issues. Khealth is unreliable, unprofessional, just overall poor telehealth services and shouldnt need to take $40 from people who are sick and cant help. VERY VERY BAD EXPERIENCE, please be careful with what you go for and make sure its worth it for $40 even if they dont help you.

This is the Worst experience I have  ever had. Its cheaper and more effective to just schedule a urgent care appointment. They will not refund you when they can't treat you. If your in pain and suffering the doctors will show no empathy and take attitude like you are bothering them. The customer care representative are useless and their supervisors care even less. If you have money to burn go ahead and down load the app. If you work hard for your money and just want some one to care about you then RUN! Not helpful for recurrent UTI's.

No coverage for anything. You wait for weeks for a mere chat with a doctor. Completely useless. Will take them to court as they’re violating patient’s rights

Clown. Doesn't kno anything

Kept me waiting for an hour and a half for a telehealth appointment with no update whatsoever from the provider, customer service, or anyone else. Finally had to log out and cancel because I had other obligations (which is why I scheduled it when I did and left a lot of leeway). KHealth has consistently been a disappointment, but this is by far the worst experience. I wish my insurance company didn't use them because they have literally never been useful.