Harold E.
Everything is bad
Everything is bad. From professionalism to the way they treat their customers. All bad. 10 out of 10 NEVER reccommend lol

K Health is the first health app to offer personalized healthcare based on your symptoms and real people like you. Chat with a doctor, get diagnosis and treatment—no insurance required.
K Health (khealth.ai) has 1,510 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Claim this listingMedical Specialists · West Seneca, New York
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Medical Specialists · New York, New York
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Medical Specialists · New York, New York
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Medical Specialists · New York, New York
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Showing 819 reviews with 1 star · Clear filters
Harold E.
Everything is bad. From professionalism to the way they treat their customers. All bad. 10 out of 10 NEVER reccommend lol
Rhonda C.
After they help you once, they will never ever help again, but will continue to take your money and then tell you they can't help....lying, greedy @** people period...Go somewhere else please
Tara S.
Waited for 4 hours (past my appointment time) and paid $73 for them to not help me at all. Such a scam and waste of time. I don’t know where this originates, but it’s definitely not from the US. Went to another provider site afterwards, and it was so much better. Don’t waste your time or money!
Response from K HealthDec 1, 2025
We sincerely apologize for the unacceptable wait time and your frustrating experience, which clearly did not meet the standard of care we strive to provide. We are very sorry that you left feeling unheard and that you did not receive the assistance you needed, especially after paying a fee. Your feedback is vital as we continuously work to improve our services and ensure a better experience for all our patients.
Adam J.
I’m not sure the doctor I was given understands the antibiotic treatment for my strep throat. Standard is 10 days treatment and I was only given a 3 days supply. I need help resolving this.
Pat T.
The appointment with a primary to get an advair refill was smooth. However I was traveling and experiencing issues with my ear and I reached out and sat in queue for 6 hours only to be disconnected and start all over. So frustrating and why don’t you have a timer that gives some idea of how long the wait is ???
Response from K HealthNov 11, 2025
We are glad your Advair refill appointment was smooth, but we are genuinely sorry for the six-hour wait time and subsequent disconnection you experienced while trying to get help for your ear issue. We understand this was incredibly frustrating & want to apologize for the poor experience.
Maxwell P.
K health used to be amazing, I have been using them for years. My most recent visit was horrible. I had to wait 5 hours for a doctor only for the doctor to close out of the visit abruptly without any resolution or clonclsion. Felt like I’d been hung up on mid conversation. Do yourself a favor and find another telehealth service.
Response from K HealthOct 27, 2025
Hi there! We sincerely apologize for the unacceptable experience you had during your recent visit. Waiting five hours for a doctor and then having the session abruptly closed without any resolution is absolutely not the standard of care we aim to provide, and we understand why you feel like the conversation was cut short. We value your long history with K Health and regret that this specific visit was so frustrating and failed to meet the level of quality you've come to expect. Feel free to write us at [email protected] so we can understand what went wrong and ensure it doesn't happen again, as we are committed to providing timely and complete care to all our patients. Thank you again for taking the time to share your feedback.
JROOT
If you want to wait for hours this is a good app other than that they don't really care about giving you help they just want your money it's all I care about they don't care about helping people I was on sitting on hold for weight for a clinician to come and speak to me it after 6 hours I decided they're not going to come nobody ever came it's ridiculous so I would say go to another place like a real doctor if you need help cuz this is not going to give you help quick it's going to take hours hours of waiting call a real doctor this is just going to waste your time these people are full of crap and they don't really want to help you I haven't been helped in 3 days trying to call him and I was on the app but they don't answer to that you just have to wait keep waiting it's really ridiculous anyways hope this review was helpful to somebody
Response from K HealthOct 20, 2025
We apologize for the long wait time you experienced and hope that you got the care you needed elsewhere. Your feedback helps us improve our quality of care. Should you continue to run into long wait times or experience any other issues you can reach our Patient Experience team by calling (888) 564-5250 Monday-Friday from 9a-7p EST & on weekends from 11-5p EST. You can also reach us any time at [email protected].
Bill T.
This has been an absolute horrible experience, I needed help yesterday at 4:00 p.m., no one tried to get back to me until 10:00 p.m. (their very own website says most people get reached out to within an hour! ) due to my pain, I was asleep.... I hit reconnect with provider, I was then reached out to at 5:50 a.m. which clearly I was asleep. I pushed reconnect with a clinician at 3:00 p.m. today, no one got back to me until 10:28 p.m..... I went in the chat at 10:34pm and it said you've missed your provider... I spent $73 and my khealth experience has been a joke! I have been in pain for over 2 days now , I just need some help and that's why I was using a telehealth app as it was a weekend. I would not recommend to anybody who needs assistance timely to use this app or waste your money.
Response from K HealthSep 23, 2025
Hi Bill, we apologize for the long wait times you experienced. We understand how frustrating this is, especially when you aren't feeling well. Patients are given a five minute period to respond to a provider before the provider exits the chat. Please know that you can reach out to you patient experience team by calling (888) 564-5250 Monday-Friday from 9a-7p EST & on weekends from 11-5p EST. You can also reach us any time at [email protected]. While it isn't possible to connect directly with an agent at night, we are working hard to improve our services and ensure that we have a sufficient number of licensed practitioners available online to treat patients. The experience you had is one that we do not want to repeat, so we thank you for your patience and leaving a review. Please reach out to us at [email protected] so that we can look into your case and find a resolution.