Cindy O.
The doctor was great, but waiting 4-1/2 hours and being told 1 hour was terrible!
My meeting with the doctor was a great experience and she was very helpful. The wait for service was horrible! The app said the wait would be at most a little over one hour. I did not hear back from the doctor until 4-1/2 hours later! This is not a typo. I did not get updates on how long it would be either. I actually thought you took my money and ran. I began to wonder if I was scammed.
Response from K HealthNov 3, 2025
We are very happy to hear that your meeting with the doctor was a great experience and that you found her to be very helpful. Our medical team strives to provide high-quality care, and your positive feedback about our providers is truly valued. However, the significant delay is a serious issue that overshadowed your entire visit. We sincerely apologize that the wait time estimate was inaccurate. We also recognize our failure to provide timely updates to keep you informed. We sincerely appreciate your feedback.