Tiffany
K Health provided me with a waste of time and charges.
During my initial visit, the doctor promised to send my needed lab orders to a different place (than where she initially ordered them) if needed once I could verify what was available to me in my area. However, this was never done and the process of trying was a headache. I contacted the doctor through the KHealth chat first but did not receive a response, so I contacted the customer service phone number. The customer service representative had a baby crying in the background. I waited 50 minutes for the representative to complete my request (which I later found out she did not do.) My request was that my lab orders be sent to the hospital near me (instead of through Quest). When I arrived for my bloodwork to be done the hospital confirmed I had the fax number correct, but they did not receive my labwork orders. The K health app kept deleting my comments on the chat and eventually deleted my chat altogether and replaced it with a new primary care visit that I did not want. Many glitches need to be worked out and thier customer service needs to complete the tasks they commit to. I am now in the process of trying to get a refund and start my health goals all over again somewhere else. Unfortunately, K Health did not prove to me that it was a step in the right direction by use of technology advances, instead it took up my valuable time and funds without providing me proper service in exchange.
Response from K HealthApr 4, 2024
Hi Tiffany, we're so sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. This outstanding issue has since been resolved, and someone on our team has followed up with you. If you have any other questions or concerns, please reach out to us at [email protected].