K HealthReviews of khealth.ai

Fast service & a great option when you need it. Very thorough with questions and symptom checks to diagnose

I was able to get quick accurate information and diagnosis, as well as a prescription that resolved my issue.

Waited for hours on the phone just to be told that they can't do anything. I've never experienced this with any other online doctor but them. I usually use CallOnDoc but they currently are not accepting my state. I tried this thinking they would be useful. I was wrong. A total waste of time. NEVER use these people unless you just want to make a donation. You can't reach anyone on the phone and customer service sucks! Stay away!

It was effortless and fast!

Complete waste of time! First off, medical visit through an app should be a video call at the very least so that the provider can look the patient over with a set of eyeballs. Everything was done through text messaging and was a complete failure in care. First, the provider did not listen (or read) my description of symptoms noting that I suffer from chronic sinus infections, and am very familiar with the symptoms, what types of relief had, and had not worked for me in the past. I told him that I tried all the first line of defense strategies to head off symptoms the week leading up to visit (ex. rinsing, steroid sprays, decongestants, etc) with no relief. I emphasized that I even tried steroid sprays like Flonase despite knowing that they have never helped me in the past. I told him I have several bottles around from previous prescription packs to battle previous sinus infections. I also explained that as a repeat, chronic sufferer that local (desert) doctors usually prescribe me with pill form steroid with antibiotic because they it is more effective for patients living in our dusty, desert climate. This K Health Provider INSISTED that I continue using nasal spray (that I just told him wasn't working), claiming that "providers no longer prescribe pill form steroids for sinus infections." I know that was not true at least in my area. To top it off worse, he prescribed medication (Amoxi-Clav) that I specifically texted in the chat him I was allergic to. My condition worsened after 2 days. I ended up going to Urgent Care with a worse sinus infection that spread to left ear infection. The Urgent Care doctor gave me the correct antibiotics AND prednisone (pill form) steroid. Now finally feeling better

I’m giving it a two not because of the doctor that met with me. The doctor that went over my results was great. However, the original doctor that I did my labs with never told me that my insurance was not accepted. In fact, I thought it was weird when I went to get my labs done that they had a strange insurance entered in for me, which I had to correct. After waiting for my results to come back, I had to check in ask them myself to have my results gone over. My first chat the doctor did not respond very quickly to the text so it was kind of frustrating. The first doctor that met with me really couldn’t care less and drop the ball. The only reason I’m giving this two stars is because the second doctor was fantastic. They were very responsive and they cared when they ran my insurance. They realize that K Health didn’t take my insurance, this was a problem so now I have to pay for those other labs out-of-pocket. Because if the doctor is Not in network, even if LabCorp takes my insurance, the ordering doctor not being in my network means I have to pay for that myself out of pocket. I would have known this KH had checked my insurance originally. So this service cost me a great deal more than $50 a month. It would be a great app if it was run correctly.

Subscription is purposefully confusing and difficult to cancel. Company refused to refund the $147 they charged me for a subscription I do not want or use. Will be reporting as fraud to my bank.

The depth and breadth of the pre-‘visit’ questions instilled a good amount of confidence in the whole process. They were very specific to my issue and once the doc got on the chat we were able to cover all the specifics that would impact a course of treatment. I was really impressed and greatly relieved. I’ll use this service again. Thank you!!!