KeychronReviews of keychron.com

Lost my Wireless Receiver for Keychron keyboard. Thanks to Cindy, and her kind and responsive support. I was able to order one! Thank you again, Cindy!

Support Sucks The keyboard RGB lighting has a mind of its own - settings do not stay as persistent. Firmware upgrades, support tickets - instructions to use bits of software that do not exist on the page. While the keyboard typing experience is great I am sending the keyboard back and will never buy a Keychron again. Stupid idea to do software via the web - there is a reason there should be an application on the PC to control it and not reliance on a shonky web product.

Poor customer service (very slow) and quality control really needs some work. 2 separate issues with a $200 keyboard. This will be my last Keychron for sure Update: you can’t find my order? Did you try searching with my name or email address.

Bought a £300 Keychron keyboard direct from Keychron. From day one, one of the keys stopped working (sometimes intermittently working, sometimes double or triple typing on one press). Carried out all troubleshooting - swapped switches, factory reset, update, apply pressure to keyboard. Seems a known issue. Contacted support, further troubleshooting, sent videos to show the issue. Lots of back and forth with support. Keyboard purchased 6 months ago at this point. Was told I would be sent a new PCB and that I need to fix the issue myself (!!!). I have zero electronics expertise or confidence. This is simply an outrageous was to treat a customer for a premium product. Of course, I tried to repair it and the thing has broken due to my non-existing skills. Left with a non-working keyboard. I am absolutely incensed and am not receiving help from support. I need a replacement keyboard ASAP but support are not listening to me. Do not buy Keychron this is ridiculous! A wasted £300!

The products are great, and the support commumity was fast and helpful. I can recommend them for anyone.

I'm writing a one star review because the product hasn't been delivered. I ordered it through a third party, and nearly 7 months later their stock has yet to be delivered. I reached out to Keychron and they said they have no idea when it'll be delivered to the third party. It boggles the mind that they're offering products for sale (or re-sale) that have an unknown delivery date. Edit for response to Keychron: I understand it's their responsibility to ship, the problem is that you haven't sent them the product to actually send it to me.

Very friendly in going through the issue with me, very understanding of what was wrong and very quick to help remedy the situation.

Poor quality keyboard, many keys have started double-clicking in less than 6 months of having the product.