KerdomReviews of kerdom.com

I ordered an electric wheelchair on April 30, 2025. Had not received it by June 19th. My husband went into hospice care June 17th and no longer needs the chair. I called to cancel it on June 19th and was told I would be contacted within 24 hours. Didn’t happen. Called again June 24 & 25. Was put on a list to be called or emailed. Didn’t happen. Finally spoke with someone who said the chair was in the “distribution line” and 20% would be taken off what I paid to cancel the order. Again told someone would call or email me. Not acceptable especially now with my husband actively dying. Next call is to the Better Business Bureau. Debra Wahl

Shipping times way too long not explained in their @preorder" advertising. You're charged immediately but product doesn't ship for over a month! Feels very scamming when going through the process they did honor the policy of a 20% refund if it does ship in the stated amount of time. Item purchased finally arrived and it's very cheaply made plasticky feeling. I don't recommend the company or mobility scooter at all I would not purchase from here again Also the company offers money back for 5 star reviews

I am in the end stages of Multiple Sclerosis (MS) and ordered this chair in mid April so that I can still get around in my final days. This heartless seller has now left me stranded with no wheelchair and no money to find and purchase another one. As you can see by my purchase details I had to use two seperate credit cards to complete this purchase. I am devastated that they would do this....

Left-side armrest arrived damaged. Has little puncture marks throughout, as if an animal clawed it. Also has a wider space on one side from the backrest.

I recently purchased my second chair from Kerdom; the KD999 office chair, and once again, I’m thoroughly impressed. From unboxing to daily use, this chair delivers on every level. Packaging & Assembly: The chair arrived securely packaged with no damage—every part was individually wrapped and clearly labeled, making assembly a breeze. The manual includes detailed pictures and descriptions, so I had the entire chair put together in just 15 minutes. No frustration, no missing pieces—just a smooth setup. Comfort & Design: As a larger person (120kg), I was pleasantly surprised by how supportive and comfortable this chair is. The lumbar mesh support is perfect. It provides firm back relief without feeling as intrusive as a pillow; you just forget it's even there. The 4D adjustable armrests are padded just right, preventing elbow fatigue even after long hours. Durability & Customer Service: This is my second Kerdom chair because the first one held up so well. When I recently had a minor issue with my original chair, customer support was quick, helpful, and resolved everything hassle-free and that's well over a year after having initially bought it. It’s rare to find a brand that stands by its products this well. Final Thoughts: If you need a high-quality, ergonomic, and easy-to-assemble office chair, the KD999 is a fantastic choice. It’s comfortable for all body types, packed with good features, and backed by excellent service.

I ordered the Cozyboy 3 Piece Modular Sofa based on specific photos and product descriptions from Kerdom’s own website. What I received was a completely different item — different material, fewer pieces, no ottoman storage, and an entirely different configuration. The product I received has a different SKU and comes from a separate listing altogether. When I contacted customer service, I was met with gaslighting and deflection. A rep named Kevin repeatedly insisted this was just a “new batch” of the same product — despite the overwhelming evidence I provided (including screenshots and links from their own site). Instead of honoring their clearly stated return policy (which guarantees free return shipping if the wrong item is sent), they offered me a partial refund and tried to misrepresent my request for a return. I also spent $250 on professional assembly, only to find out the couch I now owned wasn’t even the one I selected. Kerdom has refused to reimburse me for this expense — which was only incurred because of their mistake. After escalating to the BBB and demanding supervisor intervention, they finally admitted their listings were wrong — and agreed to issue a refund but only if I disassemble the entire couch myself, repackage it, and personally take it to FedEx. So let’s be clear: they sent the wrong item, wasted my time, cost me hundreds of dollars in assembly, admitted fault — and now want me to do manual labor and transport a massive piece of furniture across town to fix their error. This is textbook bait-and-switch behavior, followed by gaslighting, runaround, and corporate negligence. Their practices are manipulative, unethical, and exploitative. Do not buy from this company. If anything goes wrong — and it very well might — you will be blamed, ignored, and forced to clean up their mess on your own dime.

I ordered this scooter last week. They have my money however I have not heard where the scooter is. My name is Peggy Hughes. I live in Sacramento Ca. Please give info on my scooter.

Kerdom is a ripoff ordered a chair ended up with what they wanted to send. Do not do business with will be conned