The Kerdom Mobility Difference.Kerdom Mobility was built on a straightforward promise: to deliver affordable, high-quality electric wheelchairs for hardworking Americans. By reducing unnecessary overhead and streamlining our operations, we pass real savings directly to our customers. We proudly stand behind every wheelchair we sell with responsive phone support, a nationwide network of 450+ service technicians, and a comprehensive 5-year warranty.
Kerdom (kerdom.com) has 261 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
kerdom.com
Website
kerdom.com
Category
Physical Aids
Location
SAN JOSE, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 43% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Increíblemente cómoda, excelente calidad de los materiales y el diseño es impecable
Estoy muy contento con mi compra de la Silla Kerdon Ergonómica de Malla Negra con Respaldo Alto y Apoyo Lumbar Regulable. La silla es sumamente cómoda, ideal para aquellos que pasan largas horas frente al escritorio, como es mi caso (más de 8 horas al día). Desde que la recibí, he notado una gran diferencia en comodidad, ya que ofrece un apoyo continuo y ajustable en la zona lumbar.
Los reposabrazos ajustables también son una gran adición, permitiéndome ajustarlos a la perfección para mayor comodidad. Además, la silla tiene una posición reclinada de 135°, lo que es ideal para cuando quiero relajarme un poco durante mis pausas.
Tuve que contactar al servicio al cliente para resolver una pequeña consulta, y la atención fue excelente: rápida, amable y efectiva. Quedé muy impresionado por su profesionalismo y lo fácil que fue solucionar mi inquietud.
Recomiendo totalmente esta silla, es una inversión en confort y salud para aquellos que pasan mucho tiempo sentados. Sin duda, volveré a comprar aquí en el futuro.
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Adman
Poor service Poor Warranty
Kerdom have poor sercive and won't honour their warranty. I"ve contacted them and given them all the details they requested They have now stopped responding to my emsils. The chair was purchased by my disabled son.
Response from KerdomFeb 25, 2025
Hello,
We sincerely apologize for the poor experience you’ve had with our service. We understand how important it is for your son to have a fully functional chair, and we are truly sorry that we have not met your expectations regarding our warranty and communication.
We take warranty claims very seriously and are committed to resolving any issues. It seems there may have been a breakdown in communication, and we deeply regret that you have not received the timely response you deserve. Please provide us with your order details, and we will make this a priority to resolve immediately.
We truly value your feedback and are dedicated to making things right. Your satisfaction is our priority, and we want to ensure your son has the support he needs.
Thank you for your patience and understanding.
Best regards,
Kerdom Service Team
ME
Michael E.
Kerdom.co is a dishonest merchant and can’t be trusted.
I ordered a wheelchair last December for $439.99 aid by my Citibank card. Upon arrival it did not meet my needs. I wrote Kerdom and requested they approve my returning it on their guarantee of satisfaction, They kept delaying accepting the return and so I filed a dispute with Citibank. Citibank opened the dispute and tried to contact Kaetdom without success. I wrote them several times and therefore that they would approve the return and send me a return FedEx label if I cancelled the dispute. I contacted the bank and removed the dispute, I then shipped the wheelchair to them in January, once they had it in their New York they said they would refund my money. Well now after many emails where Kerdom claimed they have tried to refund my money and it didn’t work. I called Citibank and they said Kerdom has not tried to credit my account. I asked Citibank to report the dispute and then they sent me a letter advising me that once you cancel a dispute you can’t reooen it again. They said that Kerdom knew this and that’s why they asked me to cancel the dispute. Kerdom is a terrible merchant,Tgey are deceitful and sh ooo old be banned from selling anything,
Response from KerdomFeb 25, 2025
Hello,
First of all, we want to sincerely apologize for the frustration and inconvenience you have experienced with your order. We fully understand your dissatisfaction, and we are sorry that this situation has caused you so much stress.
We want to assure you that we have accepted your chargeback and have made multiple attempts to refund your payment. Unfortunately, due to issues beyond our control, possibly related to the bank's system, all our refund attempts have failed. We understand how frustrating this must be, and we want to assure you that we are actively working to resolve it.
Please know that we are doing everything possible to ensure you receive your refund. We understand your frustration and appreciate your patience as we navigate through this issue.
We value your feedback and take it seriously, and we are committed to improving our processes to avoid situations like this in the future. If there’s anything else we can do to help or if you have further questions, please don’t hesitate to reach out.
Thank you for your patience and understanding.
Best regards,
Kerdom Service Team
SV
Santiago V.
ME HAN TIMADO
ME HAN TIMADO. En diciembre 2024 compré una silla. No me ha llegado y hoy (21/02/25) me responden:
Your message is received.
Kerdom service team is out of office today. We will answer your inquiry / solve your problem before Feb. 18th.
Thank you for your understanding. UN FRAUDE
Response from KerdomFeb 25, 2025
Hola,
Lamentamos profundamente la situación que estás viviendo y entendemos totalmente tu frustración. Queremos ofrecerte nuestras más sinceras disculpas por el retraso en la entrega de tu pedido y la confusión causada por la respuesta automática que recibiste.
El mensaje que mencionas se envió por error, y nos disculpamos por la falta de comunicación clara. Sabemos lo importante que es recibir tu pedido a tiempo, y estamos comprometidos a resolver tu caso lo más rápido posible.
Por favor, contáctanos directamente con los detalles de tu pedido para poder investigarlo de inmediato y ofrecerte una solución. Tu satisfacción es muy importante para nosotros, y queremos asegurarnos de que todo se resuelva de manera adecuada.
Agradecemos mucho tu paciencia y comprensión.
Saludos cordiales,
Kerdom Service Team
RR
ROBERT R.
kerdom wheelchair no.374-5094 I…
kerdom wheelchair no.374-5094 I really like my new kerdom elec wheelchair ,lightweight .small enough To go through doorways lite enough to lift into the car.works great. Built strong,and very comfortable to set in.
TH
Tony H.
Great little chair...
Bought for 95 yo mother. Easy to use, lightweight so it’s great to travel with!
CB
Carter B.
lightweight but sturdy
This chair has been great, gave me so much more independence which has been very important for me. Don't know what i did without it . I will recommend it to anyone who needs the chair. I would like to thank Mellie for her kindness and helpfulness on the phone, so very nice. Thank You
RA
Ray
Kerdom is not selling what they…
Kerdom is not selling what they advertise. When I bought my wheelchair their webpage said it had 2 - 250 watt motors (500 total watts per chair which is why I bought it). I bought the 37lb lightweight wheelchair, foldable for travel. They shipped me a wheelchair with 2-180 watt motors 360 watts in all, and no levers as pictured to disengage the motors. The chair seems well built and supposedly can be pushed manually without damaging the motors? After my complaint emails, they did refund me $200. I like the wheelchair but I wish it had the motors that were specified. The pictures and descriptions have inaccuracies, so beware.
Response from KerdomFeb 25, 2025
Hello,
Thank you for sharing your feedback, and we sincerely apologize for the discrepancies in the product you received. We understand how frustrating it can be when the product does not match what was advertised, and we truly regret that we did not meet your expectations in this regard.
We take product accuracy very seriously and are currently reviewing the listings to ensure that all details are clearly stated. We understand your disappointment, especially considering the differences in the motor specifications. We're glad to hear that you are still satisfied with the overall quality of the wheelchair, but we know it’s not ideal that it didn’t match your original expectations.
As you mentioned, we did refund you $200, but we would still like to do everything we can to make sure your experience is as positive as possible. If you have any further concerns or questions, please don’t hesitate to contact us.
Thank you again for your understanding and for giving us the opportunity to improve.
Best regards,
Kerdom Service Team
