KerdomReviews of kerdom.com

I received my chair, found it didnt accomodate my body size. I started the return process within the 7 day return deadline. It took me almost 2 weeks for someone to contact me. At first they wanted to give me like 150 bucks and keep the chair. I had no use for it and its not my responsibility to resale an open box item. Finally I received a return lable and shipped it back to their warehouse. I received the chair around the last part of July and it showed on fed ex tracking that they received it on Aug 18. I have tried to call and sent messages from their website. I have yet to recieve any corrospondance concerning receipt or status of refund from this as of today.

I have been using the chair I purchased (Order No. KD4740) for 1 year and 3 months. Unfortunately, the armrest has cracked. According to the information on your website, the chair is covered by a 5-year warranty. I reached out to inquire about the warranty process, and also asked whether it is possible to purchase a replacement armrest. However, I have not received any response to my messages. I kindly ask you to clarify: Whether the warranty applies in this case. If not, whether I can purchase a replacement armrest separately. Lack of communication and support is very disappointing, especially considering I was planning to purchase another chair for my child. I would appreciate your prompt assistance in resolving this matter.

Shipping times way too long not explained in their @preorder" advertising. You're charged immediately but product doesn't ship for over a month! Feels very scamming when going through the process they did honor the policy of a 20% refund if it does ship in the stated amount of time. Item purchased finally arrived and it's very cheaply made plasticky feeling. I don't recommend the company or mobility scooter at all I would not purchase from here again Also the company offers money back for 5 star reviews

Left-side armrest arrived damaged. Has little puncture marks throughout, as if an animal clawed it. Also has a wider space on one side from the backrest.

Kerdom is not selling what they advertise. When I bought my wheelchair their webpage said it had 2 - 250 watt motors (500 total watts per chair which is why I bought it). I bought the 37lb lightweight wheelchair, foldable for travel. They shipped me a wheelchair with 2-180 watt motors 360 watts in all, and no levers as pictured to disengage the motors. The chair seems well built and supposedly can be pushed manually without damaging the motors? After my complaint emails, they did refund me $200. I like the wheelchair but I wish it had the motors that were specified. The pictures and descriptions have inaccuracies, so beware.

I ordered a treadmill on January 9th and received a confirmation email. After 5 days of no updates, I emailed and was told the tracking info would come soon. A week later I emailed again and was informed they couldn’t ship to Canada, and I was refunded. They should have a system to block orders they can’t fulfill internationally. At least I got my money back.

Update 9/26/2024: one day after writing this review, the tracking info all of a sudden updated and the chair arrived 2 days later (15 days from purchase). The only “customer service” communication was the reply to this review below offering to pay for my 3.18$ international fee, lol. Put together chair and it’s so, so. It’s built ok but made for a person with short legs and not very comfortable. I absolutely despite the material the cushions and armrests have on them. It irritates my skin. 4 out of 10 on the chair itself. ———————————————— Purchased (and was charged for) a drafting chair via PayPal on Thursday 9/5/2024 for delivery in US. Site says "3 Day Fast Delivery" included. The next day I was charged a $3.18 "international fee" from my bank on the purchase - there was absolutely NO mention of this charge at time of purchase, and to be honest, had I known this was coming from overseas, I might not have made the purchase. Anyway, I paid no mind to it, as it was a minimal charge, ESPECIALLY if the chair arrived in the 3 days as advertised. It is now Wednesday, 9/11/2024 (5 business days post purchase) and I have received NO MENTION that the item was even shipped, let alone any tracking information. I've sent three messages to their support email with ZERO RESPONSE. If the chair does not arrive by Friday, which will be one full week, I will be creating a DISPUTE with PayPal, and they will refund my original purchase price. Unfortunately, I do not believe my bank will refund the "international fee" that was charged, so I had to PAY FOR THIS HASSLE. Totally unacceptable mis-advertising by promising 3 day delivery and not identifying the item as being out of the US.

Bought a chair from KERDOM on 11/07/24and added the option of Shock Absorbing Casters for Wooden Floors at an additional £20. We received the chair in 7 days (18/07/24) which I thought was acceptable. However, the Casters were not included with the delivery. I contacted Kerdom's Customer Services the same day by email to raise the issue and received a reply 2 days later (20/07/24) saying that the wheels would be delivered separately and were expected that week. Six days later (26/07/24), I still had not received the wheels so I contacted Customer Services again but this time I received no response from KERDOM. I emailed again on 02/08/24 hoping to get a response but I have not had any reply from Kerdom with regard to my issue at all. Based upon my experience with the bad customer service and the inaccurate order received, I can not recommend Kerdom. This is a pity, as the chair itself is very nice quality. This is the only reason my review gets 2 stars instead of one star.