KerdomReviews of kerdom.com

CUSTOMER SERVICE NONE. Leave messages never ans. emails, tex messages or phone messages...They take money but take long time for refunds Started june 5th 2025.

I bought an upgraded mobility scooter but made several attempts to find out the specific weight of the frame since I cannot lift anything heavy. Customer service finally assured me that it was 30 lbs. It should have had larger back wheels and an 8 mph speed. None of this was true. Frame is over 55 lbs, wheels are same size and speed is defective ( goes from turtle slow to just a tad faster and does not increase no matter how far you turn the speed dial). I tried so many times to reach the company by phone and messaging but never get any answer. Now I will contact my credit card company to reverse the charge. Beware if you buy anything from this company.

Sin silla... Hice el pedido el 06 de septiembre y a la fecha está pendiente de envío. He solicitado reembolso a través de PayPal. Unos verdaderos impresentables

Olvídate de recibir en 4 días laborables. Llevo esperando 18 días y sigue de camino. Hasta que no reclamé a los 10 días no la enviaron y aun así tengo mis dudas.

I have been using the chair I purchased (Order No. KD4740) for 1 year and 3 months. Unfortunately, the armrest has cracked. According to the information on your website, the chair is covered by a 5-year warranty. I reached out to inquire about the warranty process, and also asked whether it is possible to purchase a replacement armrest. However, I have not received any response to my messages. I kindly ask you to clarify: Whether the warranty applies in this case. If not, whether I can purchase a replacement armrest separately. Lack of communication and support is very disappointing, especially considering I was planning to purchase another chair for my child. I would appreciate your prompt assistance in resolving this matter.

Scooter quit running after 15 days (5hrs). Tried to contact Kerdom but they do not respond.

I purchased a KD-9070-S office chair through a computer store website just over 2 years ago. Recently the left arm-rest snapped. Unfortunately the company's 5 year warranty only applies if you purchase through the Kerdom website, and the site I did buy through only has a 2 year warranty. I emailed and used the 'contact us' link but I only got a response when I finally called the help line. I asked about purchasing the left arm-rest and was told that as this was their most common chair there was no problem. I was given a link to make the purchase. After paying for the parts I was then told that oops, the parts are no longer in stock so sorry. Let us know if you want your money refunded. This is horrible customer service and really sad that they don't stand behind their product. What happens when the next customer reaches out for a warranty replacement of the left arm of the chair? I guess they are SOL, even if this is the most common chair they sell (and it's still available on the website). As much as I like the chair I won't be recommending Kerdom any longer just due to the poor customer care and lack of replacement parts.

Tras haber pedido una silla en esta empresa el día 24/07 (Nº de pedido: #KD9448), sigo sin tener noticias sobre el envío del pedido. He intentado contactar con ellos en dos ocasiones, ya que se suponía que llegaría en 4-5 días laborables pero tampoco he recibido ninguna respuesta por el correo de soporte. Esperemos que llegue algún día. Actualizacion: 12/08 sigo esperando mi pedido. Nadie se ha inmutado a contestarme a los emails enviados.