KerdomReviews of kerdom.com

"Solid chair with easy assembly. It includes an easy-to-follow instruction manual. I'm 6'1"" and 215 lbs, and the chair fits me well. The armrests are comfortable and adjustable.I do have a couple of negatives. As another reviewer mentioned, there is no back or lumbar support. I ended up having to purchase a lumbar pillow because, when reclining, the chair can become uncomfortable. Additionally, the neck pillow is too soft and provides no actual neck support—I can’t tell the difference between using it and not."""

I ordered a chair by paying the extra for the two days delivery option . The order was CREATED two days after my purchase and the chair delivery was delayed. I was not home for 2 weeks and the package was returned to the point of origin, but no trace of refund yet. Order number is KD7660, if anybody endowed of good will wants to redeem themselves. Please refund my money as I have found another solution and already have a chair. After writing this review, my refund was processed. Many thanks.

Re: Order #KD8496. I purchased an office chair online on July 18, 2024 and my credit card confirmed the purchase. The order mentioned "expidited delivery" and since I received no additional communications I pursued reaching out to Kerdom. As other reviewers have written the company does not respond. I've sent inquiries on when the item would be shipped/delivered via Chat, website messaging, phone calls - no one answers during business hours and their voicemail box is full and not accepting messages. Within the hour I attempted to find out information from Kerdom's FAQs on the their website about Shipping and Delivery. When you click on the underlined Shipping and Delivery link you are taken to the Haworth website - a totally different company. I have also notified my credit card company of my concern, but I have a sense that the company is backlogged in fulfilling their order and have one of the worst customer service departments around. I will followup in a few days and if I receive no satisfaction will file a complaint with the Better Business Bureau. The above review was written yesterday - on 7/23/24. Today - 7/24/24 I received 9 emails (a few duplicates) indicating my chair was on its way and delivered - all in one day! I did receive the chair. So, my concerns have been relieved but my earlier comments still are valid. Their customer service operation rates below 1 star (although I raised it to 3 stars based on the one day delivery) and the executive officers need to resolve it ASAP.

Liked how solid it was, but the seat was not comfortable on my butt. Returned it and the return experience was very good.

No reply and no chair. I ordered a chair from these guys over 2 weeks ago now and according to the shipping info on their website it has not shipped yet. I have attempted to make contact through various methods to no avail. Starting to think I've been ripped off. This is an unacceptable way for a buisness to operate. Update. Oddly enough after posting this review I received a response from Kerdom and my order was shipped at the same time. They said they were having warehouse issues. The chair arrived on april 1st well packaged and not damaged in anyway like a lot of reviews said. They also offered me a $25 refund for the inconvenience.