KerdomReviews of kerdom.com

Ordered the chair in tuesday ( 10/09/2024 ) and still as today the package is in Germany in the EXPORT PARCEL,if you guys cant assure the 2-4 days send just remove it from your website,6 days after i purchase the chair it didnt even move from there guess i will just do like the rest and wait 2-3 more days and open a dispute with paypal if things dont change

Muy mala experiencia. Hice mi pedido de una silla y al ver que no se enviaba contacté con atención al cliente. Me dijeron que me cambiarían el color porque no les quedaba, les contesté aprobando el cambio de color pero siguen sin enviarme la silla. No contestan a los correos ni a atención al cliente. Una estafa.

Vi una silla que me gustó en cuanto a calidad-precio. La pedí el sábado 7 de Septiembre. El martes 10 como ya vi que no se actualizaba la página se seguimiento de envío comencé a preocuparme. Tras haberles enviados mensajes a través de su chat y correos electrónicos, aún no he obtenido respuesta. Mi pregunta es si han enviado ya mi pedido o no ya que prometen una entrega en 4 días laborales. Hoy se cumpliría los 4 días laborales y no creo que vaya a llegar mi pedido. Espero que como mínimo respondan en algún momento alguno de los mensajes que les he enviado por diferentes medios (correo, chat, ...). Muy decepcionado con el servicio de atención al cliente...

Update 9/26/2024: one day after writing this review, the tracking info all of a sudden updated and the chair arrived 2 days later (15 days from purchase). The only “customer service” communication was the reply to this review below offering to pay for my 3.18$ international fee, lol. Put together chair and it’s so, so. It’s built ok but made for a person with short legs and not very comfortable. I absolutely despite the material the cushions and armrests have on them. It irritates my skin. 4 out of 10 on the chair itself. ———————————————— Purchased (and was charged for) a drafting chair via PayPal on Thursday 9/5/2024 for delivery in US. Site says "3 Day Fast Delivery" included. The next day I was charged a $3.18 "international fee" from my bank on the purchase - there was absolutely NO mention of this charge at time of purchase, and to be honest, had I known this was coming from overseas, I might not have made the purchase. Anyway, I paid no mind to it, as it was a minimal charge, ESPECIALLY if the chair arrived in the 3 days as advertised. It is now Wednesday, 9/11/2024 (5 business days post purchase) and I have received NO MENTION that the item was even shipped, let alone any tracking information. I've sent three messages to their support email with ZERO RESPONSE. If the chair does not arrive by Friday, which will be one full week, I will be creating a DISPUTE with PayPal, and they will refund my original purchase price. Unfortunately, I do not believe my bank will refund the "international fee" that was charged, so I had to PAY FOR THIS HASSLE. Totally unacceptable mis-advertising by promising 3 day delivery and not identifying the item as being out of the US.

The shipper lost my original order and a new order was shipped out immediately when I reached out to customer service.

Tuve un problema con el envío de la silla y me lo resolvieron rápidamente y de forma excelente, mis 10! La calidad de la silla es buena y acorde al precio pagado, espero que dure muchos años! Actualizo mi opinión a 7/10/2024. Menos de un mes y medio después de la compra, el respaldo se está despegando, parece de baja calidad. Espero que me lo solucionen enviándome un reemplazo del respaldo.

I been trying to reach the Company thru different communication (email, call, text) various time to request a return. I received the chair as a gift from my parents and the chair wasn’t a fit for me it was small for my height. Based on the return policy I have 30 days, but at this stage I still haven’t received a response to my request after several attempts. I can’t return until I receive the return label. Honestly it has been a hassle the return process. I even indicated that I would return it, but would like a credit to buy one that meets my need. Can someone at Kerdom can help me? I am very disappointed and dissatisfied with the customer service.

Unbeatable quality-price ratio. The customer service was very friendly and fast. The product I ordered arrived in the estimated time. Very happy with everything. I would definitely buy from here again.