Kay JewelersReviews of kay.com

They were okay at first, but after COVID-19 they have been calling everyday for a payment that I make every month. I even had a representative that asked when I was going to pay it off and am I expecting a tax refund so I can pay it off completely. I’ve never had any company call daily or ask questions that were not professional. I’ve spent over 6,000 in a year time on jewelry only because the manager was very professional and even went out his way to design special orders for me.

I ordered a ring May 5. My estimate delivery date was June 22. Today the status of delivery is unavailable but yet my card was charged the same day. This will be my last purchase. Online prices is cheaper and this is why. This is the 3rd ring I have brought but I'm sure someone else would love to do business with me.

The worst customer service I've ever dealt with, purchased a anklet for my wife for our anniversary may 13th and still haven't received it 2 months later, called and stayed on hold for hours only to be told there's nothing they could do or tell me but they sure didn't have any problem charging my credit card and then has the audacity to send me emails every day trying to get me to buy more. Never again!

Ordered a necklace for my girlfriend on May 8, its june 25th and still nothing. they even charged my credit card for next day air. Cant get ahold of anyone with customer support was on hold over an hour. All online customer service options say currently unavailable. What a lousy company to do business with

Bought a necklace for my daughter and bought the extended lifetime warranty. Have already had to take this necklace back once. Just took it back For the 2nd time to find out that “corporate” is not allowing them to do any repairs or any inspections till the end of July due to the Covid. So basically you can come in and spend money with them but if their poor craftsmanship breaks your screwed. Will never do business with this company again

Ordered my Ring April 17th they immediately charged my card, the “estimated date of arrival” was may 17th it is now June 11th and I have yet to receive my ring I tried calling however no one would pick up the phone I left them numerous emails to which they never respond they advertise merchandise on their Facebook page as if they are still open but by reading others comments it looks as tho they are not shipping others their merchandise that they ordered they would response to the negative reviews with a generic response, to message them via fbook messenger, however I have done that as well and yet another generic response giving a bs excuse I wouldn’t I will be taking my business elsewhere it’s terrible when a business takes you’re money and refuses to ship the product

My husband placed an order for a necklace for me for Mother's Day - placed by the necessary order by date for on time shipping for Mother's Day. The order is still in PENDING status with an update that it will not ship for another 2 months. Funny his card was charged the day of the order - and he cannot cancel without going through a lengthy process which MIGHT RESULT IN DENIAL? ... this is not a custom order... DO NOT order from Kay. This is beyond upsetting. The poor guy tried doing something so sweet for my first Mother's Day, and he is just so disappointed. He feels bad. He shouldn't have to feel bad. Kay should have refunded him the second it wasn't delivered on time so he could go pick something else out. This is just criminal and really taking advantage of the current situation - this is NOT pandemic related it is crap customer service related. Treat your customers better. Please approve his cancellation request and let's move on. I will report this to the BBB.

I am extremely disappointed with the purchase I made for my fiance. It is a bracelet where you could add a small personalized saying. I choose "we love you dad'' Looked at how "it would look" it looked great. Just what I was looking for! Well it comes today. The print is so FREAKING small. You can barely even see it. An my card was charged twice by Kay's.