Kay JewelersReviews of kay.com

Upgraded my wedding set at our 30th anniversary. Placed on my credit account on promotional deal. Made payments each month on the due date and never a late payment. However, I came down with virus covid19 and didn't get my last payment in by March 4 required date instead it posted 3/12 as usual. So, they nicely tacked on over 300.00 in interest charges. I called today and was told by by customer service representative they won't reverse. So, I asked for a supervisor and she was rude. Didn't care about being sick and said well if its a hardship i can connect you with that department. Only hardship was i was sick and I mean sick. Look at my payment all on time never missed anything and 8 days earned 300.00...what a joke this company and their financing are. I will NEVER do business with them again. Told her to close my account to which, she replied that's fine I'll do that. What a joke...if you think about purchasing from here at Kays don't...go to another store where you'll be treated much better and I'm sure be treated with sympathy instead of screw you. Goodbye Kay's never again will you get another dime from me. Unhappy customer with 30 years of purchases. Guess hello Helzburg or other stores. Oh and my account was closed within a couple min of hanging up. Just shows that they aren't interested in customers just the money they can screw you on. Thanks Kay's for nothing!!!!!!

Closed my account for a reason they could not tell me why? I never missed a payment and I will never recommend or go to them ever again .

Spent lots of money at Kay's paid of the bill on my c.c and they closed it never again the bank sucks and very rude

Seek advise of your 😍

I am going to have to give community credit for Kay jewelers a one star I would give them less if I could. They are a very unprofessional creditor. I have numerous credit cards in my wallet from target to Walmart and every one of them have sent me a letter letting me know that my card has been in active too long and that I need to use it or they will close the account.Due to the fact that I only use my credit cards for larger purchases. Well Community Credit for Kay jewelers doesn't do that they just think that it is OK to close your card without informing you whatsoever. How unprofessional of a company or a bank to let a cardholder go in and try to purchase a product and be denied when you are in good standing. I mean how embarrassing to the cardholder to be denied in front of your family and other people in the store. Especially if it's due to inactivity and not late payments or something negative. I believe they have lost a great customer that would have purchased many things in the future but since they are unwilling to reopen my account without running my credit again they have lost me as a customer. My family is in the process of refinancing our home and a hard pull on my credit for Kay Jewelers would be damaging to our refinancing.I will no longer buy anything from Kay jewelers I will not recommend Kay jewelers to anybody and in fact I will tell people to stay away from getting any type of credit through that company.

Please DO NOT PURCHASE HERE. It all started around Sept 2017. Yes, 2017!! My wife and I purchased our wedding rings from Kay’s outlet in Aurora Oh and it was one of the best moments we could’ve shared. Until our allergic reactions started. I always wore yellow gold until Kay’s outlet and I was introduced to white gold. Before we started shopping I told my rep that I was highly allergic to two main things which I was tested for at the age of 8years old and that’s nickel and latex. We had no knowledge of jewelry so I had to make that very clear and trust that my sales rep would point me into the right direction. “ Play the camera back”. My wife never really wore rings until she meet me and of course we had to match so yellow gold it was. After months of having our “white gold rings” we noticed we were having reactions to our jewelry mostly my my finger was becoming discolored, itchy, dark red, and then started turning black. My wife’s finger stayed a dark red mostly irritated. We returned to the store months later and expressed our concerns, showed our fingers and pictures. The rep was very nice and pleasant as before she exchanged our rings out for “ new white gold rings”. Months went by we were told to give our fingers time to heal with the new ones but our fingers never healed the reactions continued the same as before. Once again months later our fingers are discolored even more therefore we went back. My wife decided to just keep her ring. She noticed our reps attitude changed and she didn’t like anything anyway therefore we focused on my ring because my finger was way worse. To make a long story short we returned to this store over 5 times and left with 5 different white gold rings. I was told I had to stay with something similar to what I had. During the exchanges We were told to take breaks in wearing the rings, maybe they were oxidized and needed cleaned, jokes of maybe we shouldn’t ware jewelry at all and etc side note “White gold was the only option” after my finger began to become permanently dark and after traveling from store to store for a resolution and sitting for hrs at the outlet each visit. We finally visited a regular Kay’s store that could help after debating with the women there that I googled white gold and it has nickel in it. After standing there for about 20 mins and listening to her tell me what my allergic reaction was and pointed out her certificates on the wall that some how proved she knew more than google. She finally had a guy that worked in the store call corporate to verify her words to ONLY FIND OUT GOOGLE WAS CORRECT AND THATS WHY OUR FINGERS ARE PERMANENTLY DAMAGED BECAUSE THEY ARE MADE OF NICKEL. SHE SENT US BACK TO THE OUTLET and There was no apology ”play the camera back”. At this point the rep at the outlet was feed up and tired of seeing us the feelings were mutual. She had an attitude, started dodging us and our calls. Having reps tell us she placed orders that never came in, and etc. We sat in the parking lot and googled who to call and there was a customer service number. We called them the phone rep called the store each time to only find out that they knew each other and wow did the situation become bias. They stuck together and this rep from the outlet slandered my wife and I to the point the reps on the phones attitude would change they became rude and expressing they were doing us a favor and the next time it will just be a refund not an exchange. We should be lucky that they approved the exchange for a different metal which was rose gold which is burning a ring around my wife’s finger due the copper. which I found out from another Kay’s location that if were allergic to nickel than copper will give same reaction. I have not worn my ring in over 30 days due to the itching burning sensation and now my finger is doing great, still black but no itching. I have recorded calls as well. expressing how the rep from the outlet said we were making this up and trying to get new rings over and over and etc. pictures and recordings do not lie. Words will never express how we FEEL..

Placed an online order in time for Christmas delivery. Today is 12/26 and the item still has not shipped. I called multiple times and did online chat. Everyone at the company told me I would receive the item by Christmas. Everyone working there that I spoke/chatted with lied to me. Had no gift to give on Christmas. Will never do business with them again.

Trying to purchase an engagement ring has been THE worst experience! If I could have found a remotely similar ring, I would have left Kay and never looked back. First their website had issues accepting my order, and by the time I found out the price had gone up. Upon contacting customer service, they were extremely curt and callous, they told me it was my fault and there was nothing they could do, and suggested as a solution, that I sign up for their mailing list. Eventually I purchased the ring, and then it went on sale within a day, so I called to cancel my order, as it had not shipped. The service agent was very pleasant and helpful and said I don't need to cancel my order, she will adjust the price, which is only charged once it ships. Luckily I am thorough and wrote down everything she said, as well as asked for a call reference number, because she would not send me an email confirming it. Two weeks later, the full amount was posted to my card, and no portion refunded. I call again, on hold for a long time, and there's no way to speak to the same rep, and they had no notes on my order number. Get through to a supervisor, and she eventually finds the notes, but cannot confirm when I will be refunded, how much, or when I will see it after it's adjusted, as their team will likely send me a check. Mind you, I am dealing with all of this from outside of the country. If I pay by card, why in the world would you send me a check a month later?? Now I see why they're closing down a large percent of their stores, and am regretting buying the 3 year warranty plan, because I doubt this company will be around to honor it, and even if they are, it will clearly be more pain than it's worth trying to deal with them.