MLP
What do you expect?!?
Personally, I have had good experiences with Kay Jewelers. Jewelry I have purchased recently & over the years is still brilliant, beautiful and even durable through my constant everyday activity. But thats also why I purchase it - holding up through the busy every day wear & tear. Unfortunately, many people have complaints. I think realistic expectations need to consider that chain retail jewelers like Kays are consider the "fast food/drive thru of jewelers". Overproduction of products made cheaply and in a rush should suggest the overall quality/ longevity. Granted all items should pass basic Quality Assurance procedures and customer service should be of high importance, but really you will never get professional service or a filet mignon from a McDonald's!?! Be realistic that this is an every day, replace after a few years type jeweler. Sadly, Kay's is not what it was 15-20 years ago, both in products and customer service. But I recommend people be aware and have realistic expectations if shopping at a chain jeweler.